{% extends 'service_partner_app/base_service_partner.html' %} {% load static %} {% load expat_extras %} {% block title %}Service Partner Information Center | Ensolanka{% endblock %} {% block content %}
Service Partner Guidance Resources

Multilingual Information Center

Access the Ensolanka Service Partner Guidance Playbook, summary overview, audio guide, and video guidance in English, Sinhala, or Tamil.

Current Resource Center

Service Partner Guidance

Learn how to present your skills, prepare for international guests, improve service quality, and work through the guided service partner process.

Back to Service Partner Home {% if request.user.is_authenticated %} Service Partner Dashboard {% endif %}
Service Partner Guidance

Playbook, Service Guidance & Partner Support

Understand how to create a professional profile, prepare for international guests, communicate respectfully, and follow the guided service partner process.

{% if guidance_resources %}
Select a language below. The guidance playbook, downloadable documents, audio guide, and video guidance will change according to your selected language.
{% for resource in guidance_resources %}
{{ resource.get_language_display }}

{{ resource.title }}

{% if resource.description %}

{{ resource.description|linebreaksbr }}

{% else %}

Complete guidance materials to help service partners understand profile preparation, guest expectations, service quality, and the guided service partner process.

{% endif %}
Guidance Materials
  • Read the complete service partner guidance playbook for this language.
  • Download the summary overview for quick reference.
  • Listen to the audio guide to understand the service partner process clearly.
  • Watch the video guidance before serving or communicating with guests.
{% if resource.full_playbook_pdf %} View Full Playbook Download Full Playbook {% endif %} {% if resource.summary_overview_pdf %} Download Summary Overview {% endif %}
{% if not resource.full_playbook_pdf and not resource.summary_overview_pdf %}

Document files for this language will be available soon.

{% endif %}
Audio Guidance
{% if resource.audio_guide_file %} Download Audio File {% else %}

Audio guidance for this language will be available soon.

{% endif %}
Video Guidance
{% if resource.youtube_video_link %} {% with resource.youtube_video_link|video_embed_url as embed_url %} {% if embed_url %}
{% else %}

Video link is available, but it could not be embedded.

{% endif %} {% endwith %} {% else %}

Video guidance for this language will be available soon.

{% endif %}
{% endfor %} {% else %}
Guidance resources are not available yet

The Ensolanka Service Partner Guidance Playbook, summary, audio guide, and video guidance will appear here once published.

{% endif %}
{% endblock %}