Introduction
Welcome to Home in Sri Lanka — Property Care, a digital service platform designed to support property owners who need trusted coordination, monitoring, maintenance planning, and related property care services for properties located in Sri Lanka.
The platform is operated by Ensolanka LLC and/or its affiliated or operational entities, including Ensolanka Holdings (Private) Limited, where applicable. Throughout these Terms & Conditions, the words “Ensolanka,” “we,” “our,” and “us” refer to the relevant Ensolanka operating entity responsible for providing or coordinating the Property Care service.
Purpose of the Property Care Platform
The Property Care platform is intended to support:
- Sri Lankan property owners living overseas;
- Owners living in Sri Lanka but away from their properties;
- Frequent travellers;
- Families, companies, estate owners, and other property stakeholders;
- Users who need structured local support for property visibility, maintenance coordination, care planning, and reporting.
The platform may support houses, villas, apartments, estates, buildings, vacant lands, and other approved property categories considered suitable by Ensolanka.
It is designed to provide a structured digital workflow for owner registration, property registration, image and document upload, service selection, preliminary estimate calculation, staff review, final care-plan preparation, payments, service coordination, and reporting.
Acceptance of Terms
By using the Property Care platform, you confirm that:
- You have read, understood, and agreed to these Terms & Conditions.
- You are legally capable of entering into a binding agreement.
- If you act for a family, company, estate, trust, or other entity, you have authority to do so.
- The information you provide is truthful, complete, and not misleading.
- You understand that certain services are subject to review, availability, feasibility, and pricing confirmation.
Definitions
Property Care Owner / Owner
A registered user who creates a Property Care profile and uses the platform to register and manage properties for maintenance review, service selection, estimates, payment, and reporting.
Property Care Profile
The owner profile linked to the user’s Ensolanka account, containing contact details, residency status, emergency contact details, and other relevant information.
Managed Property
A property record created by the owner within the Property Care platform for the purpose of requesting property care services.
Service Selection
The owner’s chosen maintenance or support service preferences for a managed property.
Provisional Estimate
A system-generated preliminary monthly maintenance cost estimate based on property details and selected service preferences. It is not a final quotation or binding price.
Final Care Plan
A staff-reviewed property care plan that may include approved services, final monthly fee, exclusions, start date, operational notes, and service conditions.
Reports
Owner-facing or staff-created records relating to maintenance visits, inspection findings, images, work orders, status updates, and communication notes.
Payable Item
A payment obligation generated within the payment center, such as a finalized monthly property care plan fee or other approved service charge.
Eligibility and Account Registration
You may register for Property Care access if you:
- Own, co-own, lawfully control, or are duly authorized to act regarding a property in Sri Lanka;
- Wish to request or explore care, monitoring, maintenance, or related support services;
- Agree to provide accurate information for operational review.
To use core features, you may be required to create or use an existing Ensolanka user account, create a Property Care owner profile, and provide relevant contact and residency details.
One User, Multiple Ensolanka Profiles
The platform may allow an existing Ensolanka user account to activate additional related profiles, including Rental Owner and Affiliate / Global Ambassador profiles.
- No second user account is required.
- The same login credentials remain in use.
- Certain basic details may be reused to create the new profile.
- The user remains responsible for reviewing and updating each profile.
- The terms of the newly activated app or service also apply.
Profile Responsibility
You are responsible for:
- Keeping your profile information accurate;
- Updating outdated contact details;
- Maintaining secure login credentials;
- Changing your password if you suspect unauthorized access;
- Updating emergency contact information where relevant;
- Ensuring your email, WhatsApp, and phone details remain reachable.
Property Registration
When adding a managed property, you may be asked to provide information including:
- Property name or label;
- Property category and occupancy status;
- Address, city, district, and map link;
- Land size and building details;
- Bedrooms, bathrooms, kitchens, living rooms, and other rooms;
- Property age and current condition;
- Boundary wall, gate, garden, and grass-cutting needs;
- Utility status and access-related information;
- Owner notes and supporting context.
You agree that all submitted property information must be accurate to the best of your knowledge. Incorrect, incomplete, or misleading information may produce inaccurate estimates or delay service review.
Ownership and Authority
By registering a property, you represent that you are the legal owner, co-owner, authorized family representative, company representative, estate representative, or otherwise lawfully authorized person.
Property Images and Supporting Documents
The platform may allow you to upload property images, land plans, building plans, utility records, ownership or reference documents, and other files relevant to property care review.
You confirm that:
- You have the right to upload such files;
- The files do not violate any law, privacy right, intellectual property right, or third-party right;
- The files are relevant and not deceptive;
- The files do not contain malicious code or harmful content.
You authorize Ensolanka to use uploaded materials only as necessary to review your property, prepare estimates, develop care plans, coordinate services, communicate with you, and maintain lawful records.
Property Review Workflow
A managed property may remain in draft status until you submit it for Ensolanka review. Typical review statuses may include:
- Draft — Not Submitted;
- Submitted for Review;
- Approved;
- Rejected — Needs Correction.
Ensolanka may review property information, images and documents, requested services, suitability for maintenance support, operational feasibility, and any clarification needs.
Service Categories
The Property Care platform may offer or coordinate service types such as:
- Inspection Visits
- Interior Cleaning
- Exterior Cleaning
- Garden & Grass Cutting
- Vacant Land Care
- Utility Bill Handling
- Security / Vacancy Checks
- Emergency Response Support
- Arrival Preparation
Ensolanka may expand, reduce, rename, reorganize, or revise the service catalogue based on operational requirements.
Service Selection
After registering a property, you may select the property care services you are interested in. Service selection may include service type, frequency, quantity, notes, and whether the service is regular or special.
Provisional Estimate Calculator
The monthly maintenance estimate calculator is designed to provide an initial indicative estimate based on property characteristics, selected services, service frequency or quantity where applicable, and pricing logic configured in the platform.
A final care plan must be reviewed and approved by Ensolanka staff before a monthly property care fee becomes finalized and payable.
Final Care Plan
After review, Ensolanka may prepare a final care plan including:
- Approved monthly plan;
- Final monthly fee;
- Included services;
- Excluded services;
- Service assumptions;
- Start date;
- Staff notes and operational remarks;
- Additional conditions where necessary.
The owner should carefully review the final care plan before proceeding with payment or service commencement.
Unless otherwise stated, a care plan may be treated as accepted when the owner makes payment, provides written confirmation through a recognized communication channel, or performs another specific acceptance action indicated by Ensolanka.
Payments and Payable Items
The Property Care platform may provide a payment center showing due payable items, upcoming payable items, paid items, monthly property care plan fees, and other approved service charges.
Once a final care plan is approved and activated, the monthly plan fee may be generated as a due payable item.
Recurring Payments
- A monthly plan payment may become due according to the billing cycle;
- After one monthly payable item is marked paid, the next billing-cycle payable item may be generated;
- Payment due dates and effective dates may be shown in the payment center;
- Ensolanka may suspend or delay services if required payments remain unpaid.
Payment Methods
The platform may support card payments, PayPal where available, wallet balance or internal credit where enabled, and other payment methods introduced later.
Refunds, Cancellations, and Payment Disputes
Refunds, cancellations, non-refundable fees, service credits, billing adjustments, and payment-dispute procedures will be governed by the separate Refund & Payment Policy of the Property Care platform.
These Terms should be read together with that policy.
Service Commencement and Operational Conditions
Property Care services may begin only after applicable conditions are satisfied, which may include property approval, final care plan approval, owner acceptance, required payment, local operational availability, access arrangements, and safety or feasibility confirmation.
Visit schedules, cleaning schedules, inspections, arrival preparation, and other tasks may depend on:
- Agreed service frequency;
- Staff availability;
- Weather;
- Emergency priorities;
- Property access;
- Public holidays;
- Transport conditions;
- Other operational realities.
Ensolanka may reschedule planned activities where necessary and will use reasonable efforts to communicate material changes.
Property Access, Keys, and Emergency Permission
Where services require access to the property, the owner must provide or arrange suitable access permission, including keys, gate access, local contact support, written access authorization, or emergency entry consent where applicable.
If key-holding or related access support is requested, Ensolanka may set separate procedures and conditions.
If the owner enables emergency access authorization, Ensolanka may use that permission only in circumstances reasonably believed to require urgent property inspection, risk prevention, or immediate response coordination, subject to the agreed plan and operational feasibility.
Nature and Limits of Services
Property Care services are intended to provide monitoring, maintenance coordination, visibility, and operational assistance. They are not automatically equivalent to:
- Legal guardianship;
- Insurance coverage;
- Property security guarantees;
- Engineering certification;
- Building valuation;
- Pest-control certification unless specifically arranged;
- Structural safety certification unless separately agreed through qualified professionals.
Certain tasks may involve local service teams, repair contractors, garden workers, cleaning providers, utility support persons, or other third-party professionals.
Reports, Photos, Work Orders, and Communication Records
The platform may include an owner-facing report center to show or later connect:
- Maintenance visits;
- Inspection reports;
- Uploaded visit photos;
- Before/after images;
- Issue evidence;
- Repair work orders;
- Work order status updates;
- Owner communication records.
Reports are intended to improve transparency and service history. They should not be interpreted as formal engineering surveys, legal inspection certificates, insurance assessment documents, professional valuation reports, or guarantees that every hidden or future defect has been identified.
Repair Work Orders
If a maintenance visit or inspection identifies an issue, Ensolanka may create or recommend a repair work order.
A repair work order may include:
- Issue description;
- Urgency;
- Approval status;
- Quotation need;
- Estimated cost;
- Final cost where known;
- Progress status;
- Completion notes;
- Supporting images.
Repair work outside the monthly care plan may require separate owner approval, separate quotations, separate payment obligations, and separate contractor timelines.
Owner Communication Records
Ensolanka may maintain communication notes relating to:
- Owner instructions;
- Clarifications;
- Service status updates;
- Repair approvals or rejections;
- Quotation discussions;
- Visit coordination;
- Payment-related notes.
These records are intended to support transparency and operational continuity.
Connected Rental Listing Opportunities
The platform may allow a Property Care owner to activate a Rental Owner profile and create a rental listing based on an existing managed property record.
- A Rental Owner profile may be created for the same user if one does not already exist.
- Property information may be reused to prefill or generate a rental listing.
- The owner must review and complete all rental-specific fields before publishing.
- Rental listing approval, visibility, featured options, guest interest flows, and payment obligations remain governed by the applicable Rent in Sri Lanka terms and policies.
- Creating a rental listing does not automatically make the property live, approved, publicly visible, or guaranteed to receive tenants.
Connected Affiliate Activation
The platform may allow a Property Care owner to activate an Affiliate / Global Ambassador profile.
- An Affiliate Profile may be created using existing account/profile details;
- An affiliate code may be generated;
- The user may access affiliate resources, tracking links, and referral-related features;
- Affiliate earnings, payouts, and marketing obligations remain governed by the applicable Affiliate Program terms and policies.
Prohibited Use
You agree not to:
- Submit false property ownership claims;
- Upload deceptive or unlawful documents;
- Misrepresent the condition or legal status of a property;
- Use the platform to harass, threaten, deceive, or exploit others;
- Attempt to bypass platform security;
- Upload malicious code or harmful files;
- Use service reports or property communication records in a misleading way;
- Interfere with platform operations;
- Use the platform for any illegal purpose.
Account Suspension or Termination
Ensolanka may suspend or terminate platform access where:
- The user breaches these Terms;
- False, harmful, or deceptive information is submitted;
- Payment obligations are not met;
- Operational or safety concerns arise;
- The property or service request becomes unlawful or unsuitable;
- The user abuses staff, contractors, or communication channels;
- The platform must comply with legal, regulatory, or risk-management obligations.
Intellectual Property
All platform branding, logos, page designs, service copy, workflow structures, software features, documents, dashboards, and proprietary content created by Ensolanka remain the intellectual property of Ensolanka or its licensors.
Users may not copy, reproduce, distribute, modify, reverse engineer, or commercially exploit platform content without written authorization.
User-submitted content remains owned by the user or relevant rights holder, but the user grants Ensolanka the limited right to use it as necessary to operate the service.
Personal Data and Privacy
The Property Care platform may process personal data including account details, contact details, property-related information, uploaded documents, payment-related records, communication history, and service/report history.
How personal data is collected, used, retained, and protected will be explained in the separate Privacy Policy and related notices.
Electronic Communications and Records
By using the platform, you agree that Ensolanka may communicate with you electronically through:
- Email;
- Dashboard notifications;
- SMS or WhatsApp where provided;
- Platform-generated messages;
- Other approved communication channels.
Electronic submissions, approvals, notices, and records may be used in connection with operating the service.
Service Availability
Ensolanka may:
- Add, revise, or remove platform features;
- Update page layouts and dashboards;
- Pause services for maintenance;
- Change service processes where necessary;
- Introduce new operational controls;
- Delay or restructure features that are still under development.
We aim to keep the platform accessible and useful, but we do not guarantee uninterrupted availability at all times.
Disclaimers
To the fullest extent permitted by applicable law:
- The platform provides a structured property care coordination service and digital workflow, not an absolute guarantee against damage, loss, deterioration, crime, weather impact, or other property risks.
- Provisional estimates are informational only and may change after review.
- Reports reflect the observations and service scope available at the time of activity.
- Ensolanka is not responsible for hidden defects, undisclosed risks, inaccurate owner information, or conditions not reasonably observable within the approved service scope.
- Third-party contractor work may be subject to separate terms, availability, and quotation requirements.
- Service timelines may vary due to weather, local access, public holidays, emergencies, or other practical factors.
Limitation of Liability
To the extent permitted by law, Ensolanka shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages;
- Loss of income, business opportunity, or expected rental revenue;
- Loss arising from inaccurate owner-provided information;
- Loss caused by events outside reasonable operational control;
- Loss due to hidden property defects or matters beyond the agreed service scope;
- Third-party payment gateway failures;
- Damage or loss not caused by proven negligence or misconduct attributable to Ensolanka under applicable law.
Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.
Indemnity
You agree to indemnify and hold harmless Ensolanka, its directors, officers, employees, contractors, and affiliates from claims, losses, costs, liabilities, or expenses arising from:
- Your breach of these Terms;
- False or misleading property information;
- Lack of proper authorization to submit a property;
- Uploaded content that infringes third-party rights;
- Misuse of the platform;
- Instructions or representations made by you that cause legal or operational consequences.
Force Majeure
Ensolanka shall not be responsible for delay, suspension, or failure caused by circumstances beyond reasonable control, including:
- Natural disasters;
- Floods, storms, earthquakes, or landslides;
- War, civil unrest, terrorism, or political disruption;
- Epidemics or pandemics;
- Power or internet outages;
- Government restrictions;
- Labor disruptions;
- Transport failures;
- Severe weather;
- Other unavoidable events.
Governing Law and Dispute Resolution
These Terms & Conditions shall be interpreted in accordance with the laws applicable to the relevant Ensolanka operating entity and the service jurisdiction, subject to any mandatory consumer or statutory protections that apply.
Where a dispute arises, the parties should first attempt to resolve it through good-faith communication. If unresolved, the matter may be handled through the appropriate legal or dispute-resolution process available under applicable law.
Changes to These Terms
Ensolanka may revise these Terms & Conditions from time to time to reflect:
- Service improvements;
- New features;
- Legal or regulatory updates;
- Payment workflow changes;
- Operational updates;
- Platform restructuring.
The revised Terms will take effect when published on the relevant website or app page, unless a later effective date is stated.
Your continued use of the platform after changes are published constitutes acceptance of the updated Terms.
Contact Information
For questions about these Terms & Conditions or the Property Care platform, users may contact Ensolanka through the official contact channels published on the website.
Suggested Contact Channels
Final Acknowledgment
By creating an account, registering a property, submitting information, selecting services, accepting a care plan, making a payment, or continuing to use the Property Care platform, you confirm that:
- You have read and understood these Terms & Conditions;
- You agree to comply with them;
- You understand the service review, estimate, payment, and reporting workflows;
- You accept that final service scope and pricing depend on approved care plans and applicable policies.
Need Help Understanding These Terms?
Contact the Ensolanka Property Care team before creating an account, submitting a property, or accepting a final care plan.