{% extends 'expat_life/base.html' %}
{% load static %}

{% block title %}Privacy Policy | Ensolanka Guest Portal{% endblock %}

{% block content %}

<style>
    .privacy-page {
        background:
            radial-gradient(circle at top left, rgba(255, 193, 7, 0.09), transparent 28%),
            radial-gradient(circle at 85% 25%, rgba(13, 110, 253, 0.08), transparent 30%),
            linear-gradient(180deg, #f5f9ff 0%, #ffffff 48%, #f8fbff 100%);
        overflow: hidden;
    }

    .privacy-hero {
        position: relative;
        padding: 6rem 0 5rem;
        background:
            radial-gradient(circle at top left, rgba(255, 193, 7, 0.14), transparent 32%),
            radial-gradient(circle at bottom right, rgba(32, 201, 151, 0.16), transparent 34%),
            linear-gradient(
                90deg,
                rgba(7, 19, 28, 0.94) 0%,
                rgba(7, 19, 28, 0.86) 36%,
                rgba(11, 61, 145, 0.72) 66%,
                rgba(15, 118, 110, 0.62) 100%
            ),
            url("{% static 'expat_life/images/sri_lanka_living_hero.webp' %}") center/cover no-repeat;
        color: #fff;
        overflow: hidden;
    }

    .privacy-hero::before {
        content: "";
        position: absolute;
        inset: 0;
        background:
            linear-gradient(120deg, rgba(255, 255, 255, 0.07), transparent 35%),
            radial-gradient(circle at 80% 10%, rgba(255, 193, 7, 0.10), transparent 28%);
        pointer-events: none;
    }

    .privacy-hero::after {
        content: "";
        position: absolute;
        right: -160px;
        bottom: -180px;
        width: 480px;
        height: 480px;
        border-radius: 50%;
        background: rgba(255, 193, 7, 0.08);
        pointer-events: none;
    }

    .privacy-hero .container {
        position: relative;
        z-index: 2;
    }

    .privacy-mini-title {
        display: inline-flex;
        align-items: center;
        gap: .45rem;
        padding: .45rem .9rem;
        border-radius: 999px;
        background: rgba(255, 193, 7, 0.16);
        border: 1px solid rgba(255, 193, 7, 0.32);
        color: #ffd36b;
        font-size: .82rem;
        font-weight: 900;
        letter-spacing: .08em;
        text-transform: uppercase;
        margin-bottom: 1rem;
        backdrop-filter: blur(10px);
    }

    .privacy-mini-title i {
        color: #ffc107;
    }

    .privacy-hero h1 {
        font-size: clamp(2.35rem, 4.5vw, 4.35rem);
        font-weight: 900;
        letter-spacing: -0.045em;
        line-height: 1.05;
        color: #fff;
    }

    .privacy-hero .lead {
        color: rgba(255, 255, 255, 0.88);
        font-size: 1.12rem;
        line-height: 1.85;
        max-width: 860px;
        margin-left: auto;
        margin-right: auto;
    }

    .privacy-meta-row {
        margin-top: 2rem;
    }

    .privacy-meta-card {
        height: 100%;
        padding: 1.2rem;
        border-radius: 24px;
        background: rgba(255, 255, 255, 0.12);
        border: 1px solid rgba(255, 255, 255, 0.22);
        backdrop-filter: blur(10px);
    }

    .privacy-meta-card i {
        color: #ffd36b;
        font-size: 1.55rem;
        margin-bottom: .75rem;
    }

    .privacy-meta-card h5 {
        font-weight: 800;
        margin-bottom: .35rem;
    }

    .privacy-meta-card p {
        color: rgba(255, 255, 255, 0.78);
        margin-bottom: 0;
        font-size: .94rem;
        line-height: 1.6;
    }

    .privacy-section-wrap {
        margin-top: -3rem;
        position: relative;
        z-index: 5;
        padding-bottom: 5rem;
    }

    .privacy-main-card {
        border-radius: 32px;
        background: #ffffff;
        border: 1px solid rgba(13, 110, 253, 0.10);
        box-shadow: 0 30px 80px rgba(15, 23, 42, 0.12);
        overflow: hidden;
    }

    .privacy-sidebar {
        background: linear-gradient(180deg, #f5f9ff, #ffffff);
        border-right: 1px solid rgba(13, 110, 253, 0.10);
        height: 100%;
        padding: 1.5rem;
        position: sticky;
        top: 90px;
    }

    .privacy-sidebar-title {
        font-weight: 900;
        color: #102033;
        margin-bottom: 1rem;
    }

    .privacy-sidebar a {
        display: flex;
        align-items: center;
        gap: .55rem;
        padding: .7rem .8rem;
        color: #475569;
        text-decoration: none;
        border-radius: 15px;
        font-weight: 700;
        font-size: .92rem;
        transition: all .2s ease;
    }

    .privacy-sidebar a:hover {
        background: #eef5ff;
        color: #0d6efd;
        transform: translateX(3px);
    }

    .privacy-content {
        padding: 2rem;
    }

    @media (min-width: 992px) {
        .privacy-content {
            padding: 3rem;
        }
    }

    .privacy-alert {
        display: flex;
        gap: .85rem;
        padding: 1rem 1.1rem;
        border-radius: 20px;
        background: #fffbeb;
        border-left: 4px solid #ffc107;
        color: #78350f;
        line-height: 1.65;
        margin-bottom: 2rem;
    }

    .privacy-alert i {
        color: #d97706;
        font-size: 1.25rem;
        margin-top: .15rem;
        flex: 0 0 auto;
    }

    .privacy-section {
        scroll-margin-top: 100px;
        padding-bottom: 2.5rem;
        margin-bottom: 2.5rem;
        border-bottom: 1px solid rgba(13, 110, 253, 0.10);
    }

    .privacy-section:last-child {
        border-bottom: none;
        margin-bottom: 0;
    }

    .privacy-section h2 {
        color: #102033;
        font-weight: 900;
        letter-spacing: -0.035em;
        margin-bottom: 1rem;
    }

    .privacy-section h3 {
        color: #0d6efd;
        font-weight: 850;
        font-size: 1.15rem;
        margin-top: 1.5rem;
        margin-bottom: .75rem;
    }

    .privacy-section p {
        color: #475569;
        line-height: 1.8;
        margin-bottom: 1rem;
    }

    .privacy-section ul,
    .privacy-section ol {
        color: #475569;
        line-height: 1.8;
        padding-left: 1.25rem;
    }

    .privacy-section li {
        margin-bottom: .35rem;
    }

    .privacy-section-label {
        display: inline-flex;
        align-items: center;
        gap: .4rem;
        background: rgba(15, 118, 110, 0.10);
        color: #0f766e;
        border: 1px solid rgba(15, 118, 110, 0.16);
        font-size: .76rem;
        font-weight: 900;
        letter-spacing: .08em;
        text-transform: uppercase;
        padding: .42rem .8rem;
        border-radius: 999px;
        margin-bottom: .75rem;
    }

    .privacy-info-grid {
        display: grid;
        grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));
        gap: 1rem;
        margin: 1.5rem 0;
    }

    .privacy-info-card {
        border-radius: 22px;
        border: 1px solid rgba(13, 110, 253, 0.10);
        background: #f8fbff;
        padding: 1.2rem;
        height: 100%;
    }

    .privacy-info-card i {
        font-size: 1.6rem;
        color: #0f766e;
        margin-bottom: .75rem;
    }

    .privacy-info-card h5 {
        color: #102033;
        font-weight: 850;
        margin-bottom: .5rem;
    }

    .privacy-info-card p {
        margin-bottom: 0;
        font-size: .94rem;
    }

    .privacy-soft-box {
        background: #f8fbff;
        border: 1px solid rgba(13, 110, 253, 0.14);
        border-left: 4px solid #0f766e;
        border-radius: 22px;
        padding: 1.25rem;
        margin: 1.25rem 0;
    }

    .privacy-soft-box h4 {
        color: #0f766e;
        font-weight: 850;
        font-size: 1.08rem;
        margin-bottom: .65rem;
    }

    .privacy-warning-box {
        background: #fff7ed;
        border: 1px solid #fed7aa;
        border-left: 4px solid #ffc107;
        border-radius: 22px;
        padding: 1.25rem;
        margin: 1.25rem 0;
    }

    .privacy-warning-box h4 {
        color: #c2410c;
        font-weight: 850;
        font-size: 1.08rem;
        margin-bottom: .65rem;
    }

    .privacy-contact-card {
        border-radius: 24px;
        background: #f8fbff;
        border: 1px solid rgba(13, 110, 253, 0.10);
        padding: 1.5rem;
    }

    .privacy-contact-card span {
        color: #0d6efd;
        text-transform: uppercase;
        font-weight: 900;
        letter-spacing: .08em;
        font-size: .76rem;
    }

    .privacy-cta-box {
        position: relative;
        overflow: hidden;
        border-radius: 30px;
        padding: 2rem;
        background:
            radial-gradient(circle at top left, rgba(255, 193, 7, 0.16), transparent 32%),
            linear-gradient(135deg, rgba(7, 19, 28, 0.98), rgba(11, 61, 145, 0.94), rgba(15, 118, 110, 0.90));
        color: #fff;
        margin-top: 2rem;
    }

    .privacy-cta-box::after {
        content: "";
        position: absolute;
        right: -90px;
        bottom: -120px;
        width: 300px;
        height: 300px;
        border-radius: 50%;
        background: rgba(255, 193, 7, 0.10);
    }

    .privacy-cta-box > * {
        position: relative;
        z-index: 2;
    }

    .privacy-cta-box p {
        color: rgba(255, 255, 255, 0.84);
        line-height: 1.7;
    }

    .privacy-cta-box .btn {
        border-radius: 999px;
        font-weight: 800;
        padding: .75rem 1.35rem;
    }

    html {
        scroll-behavior: smooth;
    }

    @media (max-width: 991.98px) {
        .privacy-hero {
            padding: 4.5rem 0;
        }

        .privacy-sidebar {
            position: relative;
            top: auto;
            border-right: none;
            border-bottom: 1px solid rgba(13, 110, 253, 0.10);
        }
    }

    @media (max-width: 575.98px) {
        .privacy-hero {
            padding: 3.5rem 0;
        }

        .privacy-content {
            padding: 1.25rem;
        }

        .privacy-main-card,
        .privacy-cta-box {
            border-radius: 24px;
        }
    }
</style>

<div class="privacy-page">

    <!-- HERO -->
    <section class="privacy-hero text-center">
        <div class="container">
            <span class="privacy-mini-title">
                <i class="bi bi-shield-lock-fill"></i>
                Ensolanka Guest Portal
            </span>

            <h1>Privacy Policy</h1>

            <p class="lead mt-3 mb-0">
                This Privacy Policy explains how Ensolanka collects, uses, shares, protects, and manages
                personal information when you use our Guest Portal, lifestyle packages, rental support,
                furniture services, local service assistant arrangements, dating and social introductions,
                payment center, digital wallet, arrival support, and related services.
            </p>

            <div class="row g-3 privacy-meta-row">
                <div class="col-md-4">
                    <div class="privacy-meta-card">
                        <i class="bi bi-calendar-check"></i>
                        <h5>Effective Date</h5>
                        <p>May 25, 2026</p>
                    </div>
                </div>

                <div class="col-md-4">
                    <div class="privacy-meta-card">
                        <i class="bi bi-globe-asia-australia"></i>
                        <h5>Service Area</h5>
                        <p>Guest Portal / Expat Life / Resident Guest Services</p>
                    </div>
                </div>

                <div class="col-md-4">
                    <div class="privacy-meta-card">
                        <i class="bi bi-building-lock"></i>
                        <h5>Company</h5>
                        <p>Ensolanka LLC / Ensolanka Holdings and related service divisions</p>
                    </div>
                </div>
            </div>
        </div>
    </section>

    <!-- BODY -->
    <section class="privacy-section-wrap">
        <div class="container">
            <div class="privacy-main-card">
                <div class="row g-0">

                    <!-- Sidebar -->
                    <div class="col-lg-3">
                        <aside class="privacy-sidebar">
                            <div class="privacy-sidebar-title">Policy Sections</div>

                            <nav>
                                <a href="#overview"><i class="bi bi-chevron-right"></i> Overview</a>
                                <a href="#data-we-collect"><i class="bi bi-chevron-right"></i> Data We Collect</a>
                                <a href="#how-we-use-data"><i class="bi bi-chevron-right"></i> How We Use Data</a>
                                <a href="#guest-profiles"><i class="bi bi-chevron-right"></i> Guest Profiles</a>
                                <a href="#rentals"><i class="bi bi-chevron-right"></i> Rentals</a>
                                <a href="#assistants"><i class="bi bi-chevron-right"></i> Assistants</a>
                                <a href="#dating"><i class="bi bi-chevron-right"></i> Dating & Social</a>
                                <a href="#payments"><i class="bi bi-chevron-right"></i> Payments & Wallet</a>
                                <a href="#sharing"><i class="bi bi-chevron-right"></i> Sharing Data</a>
                                <a href="#communications"><i class="bi bi-chevron-right"></i> Communications</a>
                                <a href="#cookies"><i class="bi bi-chevron-right"></i> Cookies</a>
                                <a href="#security"><i class="bi bi-chevron-right"></i> Security</a>
                                <a href="#rights"><i class="bi bi-chevron-right"></i> Your Rights</a>
                                <a href="#retention"><i class="bi bi-chevron-right"></i> Retention</a>
                                <a href="#contact"><i class="bi bi-chevron-right"></i> Contact</a>
                            </nav>
                        </aside>
                    </div>

                    <!-- Content -->
                    <div class="col-lg-9">
                        <div class="privacy-content">


                            <!-- 1 -->
                            <section class="privacy-section" id="overview">
                                <span class="privacy-section-label">1. Overview</span>
                                <h2>Introduction</h2>

                                <p>
                                    Welcome to the Ensolanka Guest Portal, also referred to as the Expat Life App,
                                    Guest Portal, Resident Guest Platform, or Ensolanka Portal.
                                </p>

                                <p>
                                    This Privacy Policy explains how Ensolanka collects, uses, stores, shares,
                                    protects, and manages your personal information when you visit our website,
                                    create a Guest Account, select a lifestyle package, express interest in rental
                                    properties, dating partner profiles or local service assistants, make payments,
                                    communicate with our team, use the Payment Center, or receive Ensolanka services.
                                </p>

                                <p>
                                    By using the Ensolanka Portal, submitting information, creating an account,
                                    making a payment, or receiving our services, you agree to the practices described
                                    in this Privacy Policy.
                                </p>

                                <div class="privacy-soft-box">
                                    <h4><i class="bi bi-heart-fill me-2"></i>Our Privacy Philosophy</h4>
                                    <p class="mb-0">
                                        Ensolanka supports international Guests as respected Resident Guests.
                                        Because our services may involve housing, local support, dating/social
                                        introductions, payments, arrival support, and legal or visa guidance,
                                        we aim to handle personal information carefully, respectfully, and only
                                        for legitimate service purposes.
                                    </p>
                                </div>
                            </section>

                            <!-- 2 -->
                            <section class="privacy-section" id="data-we-collect">
                                <span class="privacy-section-label">2. Information We Collect</span>
                                <h2>Types of Personal Data We May Collect</h2>

                                <p>
                                    The information we collect depends on how you use the platform and which services
                                    you request.
                                </p>

                                <div class="privacy-info-grid">
                                    <div class="privacy-info-card">
                                        <i class="bi bi-person-vcard"></i>
                                        <h5>Account Data</h5>
                                        <p>Name, username, email, phone, WhatsApp number, nationality, country, and login details.</p>
                                    </div>

                                    <div class="privacy-info-card">
                                        <i class="bi bi-airplane-fill"></i>
                                        <h5>Travel Data</h5>
                                        <p>Expected arrival date, duration of stay, travel plans, selected package, and lifestyle preferences.</p>
                                    </div>

                                    <div class="privacy-info-card">
                                        <i class="bi bi-house-heart"></i>
                                        <h5>Service Preferences</h5>
                                        <p>Rental interests, furniture preferences, assistant needs, dating/social interests, and event preferences.</p>
                                    </div>

                                    <div class="privacy-info-card">
                                        <i class="bi bi-credit-card"></i>
                                        <h5>Payment Data</h5>
                                        <p>Payable items, transaction records, wallet credits, payment status, and billing-related information.</p>
                                    </div>
                                </div>

                                <h3>2.1 Identity and Contact Information</h3>
                                <ul>
                                    <li>Full name and display name.</li>
                                    <li>Email address.</li>
                                    <li>Phone number and WhatsApp number.</li>
                                    <li>Country, nationality, city, and district where relevant.</li>
                                    <li>Profile photo or other uploaded images where applicable.</li>
                                    <li>Identification-related information if required for verification, agreements, legal support, or visa-related coordination.</li>
                                </ul>

                                <h3>2.2 Guest Profile and Travel Information</h3>
                                <ul>
                                    <li>Selected or interested lifestyle package.</li>
                                    <li>Expected arrival date.</li>
                                    <li>Planned duration of stay.</li>
                                    <li>Monthly budget or preferred comfort level.</li>
                                    <li>Remote worker, freelancer, retiree, online business owner, or long-stay visitor status where provided.</li>
                                    <li>Messages, notes, preferences, or consultation requests submitted by you.</li>
                                </ul>

                                <h3>2.3 Rental, Furniture, Assistant, and Social Interest Data</h3>
                                <ul>
                                    <li>Rental properties you view, save, select, or express interest in.</li>
                                    <li>Final rental property selection and rental arrangement details.</li>
                                    <li>Furniture package selections, deposits, monthly rental records, and rent-to-own progress where applicable.</li>
                                    <li>Local service assistant profiles you view, select, or request to interview.</li>
                                    <li>Dating partner profiles you view or express interest in.</li>
                                    <li>Mutual interest confirmations, event preferences, and social/dating arrangement status.</li>
                                </ul>

                                <h3>2.4 Payment, Wallet, and Transaction Data</h3>
                                <ul>
                                    <li>Confirmation Fee status.</li>
                                    <li>One-Time Service Fee status.</li>
                                    <li>Featured profile fee status.</li>
                                    <li>Rental deposits, monthly rental records, and furniture rental/deposit records.</li>
                                    <li>Digital Wallet or Cash Wallet credits, deductions, refunds, or internal balances.</li>
                                    <li>Payment method type and payment processor references.</li>
                                    <li>Invoices, receipts, payable item history, and transaction records.</li>
                                </ul>

                                <h3>2.5 Technical and Usage Information</h3>
                                <ul>
                                    <li>IP address, browser type, device type, operating system, and access times.</li>
                                    <li>Pages visited, forms submitted, dashboard actions, and platform interactions.</li>
                                    <li>Login activity and security-related logs.</li>
                                    <li>Cookies, session data, and similar website technologies.</li>
                                </ul>

                                <h3>2.6 Communications and Support Information</h3>
                                <ul>
                                    <li>Emails, WhatsApp messages, SMS, phone call notes, support tickets, and dashboard notifications.</li>
                                    <li>Consultation notes, service requests, complaint details, and support history.</li>
                                    <li>Documents, screenshots, photos, or evidence submitted for service, payment, rental, legal, or support purposes.</li>
                                </ul>
                            </section>

                            <!-- 3 -->
                            <section class="privacy-section" id="how-we-use-data">
                                <span class="privacy-section-label">3. Use of Data</span>
                                <h2>How We Use Your Personal Information</h2>

                                <p>
                                    Ensolanka uses personal information to operate the Guest Portal, provide services,
                                    protect users, coordinate third parties, process payments, support Guests, and
                                    improve the platform.
                                </p>

                                <ul>
                                    <li>To create and manage your Guest Account.</li>
                                    <li>To review, approve, reject, or update Guest profiles.</li>
                                    <li>To understand your lifestyle package, budget, arrival plan, and stay preferences.</li>
                                    <li>To coordinate rental property checks, selection, paperwork, and support.</li>
                                    <li>To coordinate furniture rental, furniture deposit, monthly furniture rental, or rent-to-own arrangements.</li>
                                    <li>To match or coordinate local service assistants such as drivers, housekeepers, cleaners, translators, helpers, and personal assistants.</li>
                                    <li>To manage dating/social introductions through a mutual-interest and privacy-conscious process.</li>
                                    <li>To plan airport welcome, first-day support, temporary accommodation, and settling assistance.</li>
                                    <li>To manage payable items, payment status, digital wallet credits, refunds, and receipts.</li>
                                    <li>To provide customer support, hotline assistance, reminders, alerts, and service updates.</li>
                                    <li>To support visa, legal, documentation, or administrative coordination where requested or required.</li>
                                    <li>To prevent fraud, abuse, fake accounts, harassment, scams, and misuse of the platform.</li>
                                    <li>To comply with legal, regulatory, accounting, tax, safety, or dispute-resolution requirements.</li>
                                    <li>To improve our website, dashboard, service quality, user experience, and communication process.</li>
                                </ul>
                            </section>

                            <!-- 4 -->
                            <section class="privacy-section" id="guest-profiles">
                                <span class="privacy-section-label">4. Profiles</span>
                                <h2>Guest Profiles, Public Listings, and Private Access</h2>

                                <p>
                                    When you create a Guest Account, some profile information may be used internally
                                    to review your suitability, understand your needs, and provide appropriate services.
                                </p>

                                <h3>4.1 Public and Private Profile Information</h3>
                                <p>
                                    Some information may appear in public or limited-access areas only where the
                                    platform allows it, where you choose public visibility, or where Ensolanka approves
                                    the profile for display. Sensitive information, private contact details, payment
                                    details, documents, and internal notes are not intended for public display.
                                </p>

                                <h3>4.2 Featured Guest Profiles</h3>
                                <p>
                                    If you choose to make your profile featured, certain non-sensitive profile details
                                    may receive increased visibility within the platform. Featured status does not mean
                                    all personal details become public.
                                </p>

                                <h3>4.3 Profile Review</h3>
                                <p>
                                    Ensolanka may review profile information for safety, authenticity, service quality,
                                    legal compliance, and platform suitability.
                                </p>
                            </section>

                            <!-- 5 -->
                            <section class="privacy-section" id="rentals">
                                <span class="privacy-section-label">5. Rentals</span>
                                <h2>Rental Property Data</h2>

                                <p>
                                    If you view, save, select, or express interest in rental properties, Ensolanka may
                                    use that information to understand your housing preferences and coordinate with
                                    rental owners, landlords, or property managers.
                                </p>

                                <p>
                                    We may share necessary information with rental owners or property managers only
                                    where needed for availability checks, viewing arrangements, approval, rental
                                    paperwork, deposit handling, monthly rental coordination, property handover, or
                                    dispute resolution.
                                </p>

                                <div class="privacy-warning-box">
                                    <h4><i class="bi bi-house-lock me-2"></i>Rental Privacy Notice</h4>
                                    <p class="mb-0">
                                        Expressing interest in a property does not mean your full private data is
                                        automatically shared with the owner. Ensolanka aims to share only the information
                                        reasonably required for the arrangement stage.
                                    </p>
                                </div>
                            </section>

                            <!-- 6 -->
                            <section class="privacy-section" id="assistants">
                                <span class="privacy-section-label">6. Assistants</span>
                                <h2>Local Service Assistant Data</h2>

                                <p>
                                    If you express interest in a local service assistant, request interviews, or select
                                    service support, Ensolanka may use your information to coordinate with relevant
                                    drivers, housekeepers, cleaners, translators, helpers, security guards, personal
                                    assistants, or other service partners.
                                </p>

                                <p>
                                    Information shared may include your name, general location, required service type,
                                    expected schedule, interview request, agreed duties, service requirements, and
                                    other details necessary for coordination. Private payment details and unnecessary
                                    sensitive information should not be shared with service assistants.
                                </p>
                            </section>

                            <!-- 7 -->
                            <section class="privacy-section" id="dating">
                                <span class="privacy-section-label">7. Dating & Social</span>
                                <h2>Dating, Social Introductions, and Mutual Interest Privacy</h2>

                                <p>
                                    The dating/social feature is designed for respectful, genuine, and serious social
                                    connections. Because this area involves personal and sensitive interaction,
                                    Ensolanka applies a more careful privacy process.
                                </p>

                                <h3>7.1 Mutual Interest Protocol</h3>
                                <p>
                                    Contact details are not automatically shared when a Guest views or expresses
                                    interest in a dating partner profile. A mutual-interest process may be required:
                                    the Guest expresses interest, the Dating Partner reviews the Guest profile, the
                                    Dating Partner expresses interest back, and Ensolanka verifies that mutual interest
                                    and platform conditions are satisfied.
                                </p>

                                <h3>7.2 What May Be Shared</h3>
                                <p>
                                    Where appropriate and approved, Ensolanka may share limited profile information,
                                    compatibility-related details, event preferences, or contact options for the purpose
                                    of safe social coordination. We aim to avoid unnecessary disclosure of private
                                    phone, WhatsApp, email, address, payment, or document information.
                                </p>

                                <h3>7.3 Safety and Misuse</h3>
                                <p>
                                    Ensolanka may review, restrict, hide, suspend, or report profiles where we suspect
                                    harassment, fraud, exploitation, prostitution, trafficking, fake relationships,
                                    immigration abuse, financial manipulation, or other unlawful or harmful behavior.
                                </p>
                            </section>

                            <!-- 8 -->
                            <section class="privacy-section" id="payments">
                                <span class="privacy-section-label">8. Payments</span>
                                <h2>Payment Center, Digital Wallet, and Transaction Data</h2>

                                <p>
                                    The Payment Center may process or display payable items such as Confirmation Fee,
                                    One-Time Service Fee, Featured Profile Fee, rental deposit, monthly rental,
                                    furniture deposit, monthly furniture rental, dating event payments, assistant
                                    arrangement fees, transport fees, departure support fees, legal coordination fees,
                                    and other approved charges.
                                </p>

                                <h3>8.1 Payment Processors</h3>
                                <p>
                                    Payments may be handled by third-party payment processors such as Stripe, PayPal,
                                    banks, card networks, or other payment gateways enabled by Ensolanka. These
                                    processors may collect and process payment information under their own privacy
                                    and security policies.
                                </p>

                                <h3>8.2 What Ensolanka Stores</h3>
                                <p>
                                    Ensolanka may store transaction references, payment status, payable item details,
                                    receipt information, wallet balances, refund records, and billing-related data.
                                    We should not store full card numbers or sensitive payment credentials where a
                                    third-party payment processor handles them.
                                </p>

                                <h3>8.3 Digital Wallet and Credits</h3>
                                <p>
                                    The Digital Wallet or Cash Wallet may record refund credits, deposit credits,
                                    overpayment credits, cancelled booking credits, internal balances, future payment
                                    deductions, or approved compensation credits. Wallet data is used to manage your
                                    platform payments and credits.
                                </p>
                            </section>

                            <!-- 9 -->
                            <section class="privacy-section" id="sharing">
                                <span class="privacy-section-label">9. Data Sharing</span>
                                <h2>When We Share Personal Information</h2>

                                <p>
                                    Ensolanka does not intend to sell your personal information. We may share personal
                                    information only where needed for service delivery, safety, compliance, payment
                                    processing, legal obligations, or with your consent.
                                </p>

                                <p>We may share necessary information with:</p>

                                <ul>
                                    <li>Rental owners, landlords, and property managers.</li>
                                    <li>Local service assistants and service partners.</li>
                                    <li>Dating partners or event hosts where mutual-interest or event coordination rules are satisfied.</li>
                                    <li>Transport providers and airport welcome support team members.</li>
                                    <li>Furniture suppliers, delivery teams, and maintenance providers.</li>
                                    <li>Payment processors, banks, card networks, and accounting support providers.</li>
                                    <li>Lawyers, legal consultants, visa consultants, translators, or documentation support providers.</li>
                                    <li>Government offices or authorities where legally required or necessary for legitimate service support.</li>
                                    <li>Technology providers, hosting providers, email/SMS/WhatsApp tools, and website support providers.</li>
                                    <li>Emergency contacts, medical providers, embassy contacts, or authorities where necessary for safety or emergency support.</li>
                                </ul>

                                <div class="privacy-soft-box">
                                    <h4><i class="bi bi-shield-check me-2"></i>Minimum Necessary Sharing</h4>
                                    <p class="mb-0">
                                        Where possible, Ensolanka aims to share only the information reasonably needed
                                        for the specific service, arrangement, safety review, payment, or legal purpose.
                                    </p>
                                </div>
                            </section>

                            <!-- 10 -->
                            <section class="privacy-section" id="communications">
                                <span class="privacy-section-label">10. Communications</span>
                                <h2>Emails, WhatsApp, Calls, and Notifications</h2>

                                <p>
                                    Ensolanka may communicate with you through the website dashboard, email, SMS,
                                    WhatsApp, phone calls, video calls, internal notifications, support tickets,
                                    official documents, or in-person meetings.
                                </p>

                                <p>
                                    We may send service-related messages about account creation, profile review,
                                    payment reminders, rental arrangements, arrival support, assistant interviews,
                                    dating/social mutual interest, event arrangements, visa/legal guidance, account
                                    security, policy changes, and support matters.
                                </p>

                                <p>
                                    Marketing communications may be sent where permitted by law or where you have
                                    provided consent. You may request to stop non-essential promotional communications,
                                    but we may still send essential service, security, legal, payment, or account
                                    notifications.
                                </p>
                            </section>

                            <!-- 11 -->
                            <section class="privacy-section" id="cookies">
                                <span class="privacy-section-label">11. Cookies</span>
                                <h2>Cookies, Sessions, and Tracking Technologies</h2>

                                <p>
                                    Our website may use cookies, sessions, and similar technologies to operate the
                                    platform, remember login sessions, improve user experience, understand website
                                    performance, secure accounts, and support marketing or analytics where enabled.
                                </p>

                                <p>Cookies may be used for:</p>

                                <ul>
                                    <li>Login and authentication sessions.</li>
                                    <li>Remembering preferences and form progress.</li>
                                    <li>Security and fraud prevention.</li>
                                    <li>Analytics and website performance measurement.</li>
                                    <li>Affiliate tracking and referral attribution where applicable.</li>
                                    <li>Advertising or retargeting where enabled and legally permitted.</li>
                                </ul>

                                <p>
                                    You may be able to block or delete cookies using your browser settings. However,
                                    some parts of the platform may not work properly without essential cookies.
                                </p>
                            </section>

                            <!-- 12 -->
                            <section class="privacy-section" id="security">
                                <span class="privacy-section-label">12. Security</span>
                                <h2>How We Protect Personal Information</h2>

                                <p>
                                    Ensolanka aims to use reasonable technical, administrative, and operational measures
                                    to protect personal information from unauthorized access, misuse, loss, alteration,
                                    disclosure, or destruction.
                                </p>

                                <p>Security measures may include:</p>

                                <ul>
                                    <li>User authentication and password-based access.</li>
                                    <li>Role-based access controls for admin and support users.</li>
                                    <li>Secure payment processing through third-party payment processors.</li>
                                    <li>Use of HTTPS/SSL where properly configured.</li>
                                    <li>Limited sharing of private data with third parties.</li>
                                    <li>Internal review of suspicious activity, fake accounts, or abuse.</li>
                                    <li>Backups, server security, and operational monitoring where implemented.</li>
                                </ul>

                                <div class="privacy-warning-box">
                                    <h4><i class="bi bi-key-fill me-2"></i>Your Account Security</h4>
                                    <p class="mb-0">
                                        You are responsible for keeping your login details, email account, phone,
                                        WhatsApp, and devices secure. Please notify Ensolanka immediately if you
                                        suspect unauthorized access to your account.
                                    </p>
                                </div>
                            </section>

                            <!-- 13 -->
                            <section class="privacy-section" id="rights">
                                <span class="privacy-section-label">13. Your Choices</span>
                                <h2>Your Privacy Rights and Controls</h2>

                                <p>
                                    Depending on applicable law and your location, you may have certain privacy rights
                                    regarding your personal information.
                                </p>

                                <p>You may request to:</p>

                                <ul>
                                    <li>Access personal information Ensolanka holds about you.</li>
                                    <li>Correct inaccurate or outdated information.</li>
                                    <li>Update your profile, contact details, preferences, or visibility settings.</li>
                                    <li>Request deletion of certain personal information where legally and operationally possible.</li>
                                    <li>Object to or restrict certain processing where applicable.</li>
                                    <li>Withdraw consent for non-essential marketing communications.</li>
                                    <li>Request clarification about how your data is used or shared.</li>
                                </ul>

                                <p>
                                    Some information may need to be retained for legal, payment, tax, accounting,
                                    safety, dispute-resolution, fraud-prevention, contractual, or service-record
                                    purposes.
                                </p>
                            </section>

                            <!-- 14 -->
                            <section class="privacy-section" id="retention">
                                <span class="privacy-section-label">14. Retention</span>
                                <h2>How Long We Keep Information</h2>

                                <p>
                                    Ensolanka may retain personal information for as long as reasonably needed to
                                    provide services, maintain your account, manage payments, support rentals and
                                    arrangements, handle disputes, comply with legal obligations, prevent fraud, and
                                    maintain business records.
                                </p>

                                <p>
                                    Retention periods may vary depending on the type of data. For example, payment
                                    records, invoices, wallet records, rental agreements, service assistant arrangements,
                                    legal support records, and dispute-related records may be kept longer than general
                                    website inquiry data.
                                </p>
                            </section>

                            <!-- 15 -->
                            <section class="privacy-section" id="international">
                                <span class="privacy-section-label">15. International Users</span>
                                <h2>Cross-Border Data and International Guests</h2>

                                <p>
                                    Ensolanka’s services are intended for international Guests who may be located
                                    outside Sri Lanka before arrival. Your information may be accessed, processed, or
                                    stored in Sri Lanka or in other countries where Ensolanka, hosting providers,
                                    communication providers, payment processors, or service partners operate.
                                </p>

                                <p>
                                    By using the platform, you understand that your information may be processed across
                                    borders for account, service, payment, support, communication, safety, and legal
                                    coordination purposes.
                                </p>
                            </section>

                            <!-- 16 -->
                            <section class="privacy-section" id="children">
                                <span class="privacy-section-label">16. Age Requirement</span>
                                <h2>Children and Minors</h2>

                                <p>
                                    The Ensolanka Guest Portal is intended for adults. Users must generally be at least
                                    18 years old to create an account or use services involving rentals, payments,
                                    dating/social introductions, service arrangements, or legal/visa coordination.
                                </p>

                                <p>
                                    If a minor is included as a dependent family member of a Guest, the parent or legal
                                    guardian is responsible for providing and managing relevant information lawfully
                                    and appropriately.
                                </p>
                            </section>

                            <!-- 17 -->
                            <section class="privacy-section" id="public-content">
                                <span class="privacy-section-label">17. User Content</span>
                                <h2>Photos, Reviews, Testimonials, and Uploaded Content</h2>

                                <p>
                                    You may submit profile photos, property preferences, descriptions, documents,
                                    messages, reviews, testimonials, or other content. You confirm that any content
                                    you submit is accurate, lawful, and does not violate third-party rights.
                                </p>

                                <p>
                                    Ensolanka may review, edit, reject, hide, or remove content that violates platform
                                    standards, privacy expectations, safety requirements, or applicable law.
                                </p>

                                <p>
                                    Ensolanka will not use private personal stories, dating outcomes, sensitive
                                    information, or identifiable images in marketing without appropriate consent.
                                </p>
                            </section>

                            <!-- 18 -->
                            <section class="privacy-section" id="policy-updates">
                                <span class="privacy-section-label">18. Updates</span>
                                <h2>Changes to This Privacy Policy</h2>

                                <p>
                                    Ensolanka may update this Privacy Policy from time to time due to new services,
                                    platform features, payment processes, legal requirements, operational changes,
                                    safety improvements, or business model updates.
                                </p>

                                <p>
                                    Updated versions may be posted on the website with a new effective date. Continued
                                    use of the platform after changes means you accept the updated Privacy Policy.
                                </p>
                            </section>

                            <!-- 19 -->
                            <section class="privacy-section" id="contact">
                                <span class="privacy-section-label">19. Contact</span>
                                <h2>Contact Information</h2>

                                <p>
                                    For questions, requests, corrections, privacy concerns, or data-related inquiries,
                                    please contact Ensolanka through official channels.
                                </p>

                                <div class="privacy-contact-card">
                                    <div class="row g-3">
                                        <div class="col-md-6">
                                            <span>Company</span>
                                            <p class="mb-0 fw-semibold text-dark">Ensolanka LLC</p>
                                        </div>

                                        <div class="col-md-6">
                                            <span>Email</span>
                                            <p class="mb-0 fw-semibold text-dark">info@ensolanka.com</p>
                                        </div>

                                        <div class="col-md-6">
                                            <span>Phone / WhatsApp</span>
                                            <p class="mb-0 fw-semibold text-dark">+94 71 697 8355 / +1 307 218-2541</p>
                                        </div>

                                        <div class="col-md-6">
                                            <span>Website</span>
                                            <p class="mb-0 fw-semibold text-dark">ensolanka.lk</p>
                                        </div>

                                        <div class="col-12">
                                            <span>Address</span>
                                            <p class="mb-0 fw-semibold text-dark">30 N Gould St Ste R, Sheridan, WY, 82801, USA</p>
                                        </div>
                                    </div>
                                </div>
                            </section>

                            <!-- CTA -->
                            <div class="privacy-cta-box">
                                <div class="row align-items-center g-3">
                                    <div class="col-lg-8">
                                        <h3 class="fw-bold mb-2">Your privacy matters in your Sri Lanka journey.</h3>
                                        <p class="mb-lg-0">
                                            Review our Terms and FAQ to better understand how the Guest Portal works,
                                            what information is used, and how Ensolanka coordinates your Resident Guest experience.
                                        </p>
                                    </div>

                                    <div class="col-lg-4 text-lg-end">
                                        <div class="d-flex flex-wrap gap-2 justify-content-lg-end">
                                            <a href="{% url 'expat_life:faq' %}" class="btn btn-warning">
                                                Read FAQ
                                            </a>

                                            <a href="{% url 'expat_life:terms' %}" class="btn btn-light">
                                                Terms
                                            </a>
                                        </div>
                                    </div>
                                </div>
                            </div>

                        </div>
                    </div>
                    <!-- End Content -->

                </div>
            </div>
        </div>
    </section>

</div>

{% endblock %}