{% extends 'expat_life/base.html' %}
{% load static %}

{% block title %}Frequently Asked Questions | Ensolanka Guest Portal{% endblock %}

{% block content %}

<style>
    .faq-page {
        background:
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    .faq-hero {
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            url("{% static 'expat_life/images/sri_lanka_living_hero.webp' %}") center/cover no-repeat;
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    .faq-hero::before {
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    .faq-hero .container {
        position: relative;
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    .faq-mini-title {
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        gap: .45rem;
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        border-radius: 999px;
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        border: 1px solid rgba(255, 193, 7, 0.32);
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    .faq-mini-title i {
        color: #ffc107;
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    .faq-hero h1 {
        font-size: clamp(2.35rem, 4.5vw, 4.35rem);
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        letter-spacing: -0.045em;
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    .faq-hero .lead {
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        font-size: 1.12rem;
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        max-width: 840px;
        margin-left: auto;
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    .faq-quick-cards {
        margin-top: 2rem;
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    .faq-quick-card {
        height: 100%;
        padding: 1.25rem;
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    .faq-quick-card i {
        color: #ffd36b;
        font-size: 1.6rem;
        margin-bottom: .75rem;
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    .faq-quick-card h5 {
        font-weight: 800;
        margin-bottom: .4rem;
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    .faq-quick-card p {
        color: rgba(255, 255, 255, 0.78);
        margin-bottom: 0;
        font-size: .94rem;
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    .faq-section-wrap {
        margin-top: -3rem;
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        padding-bottom: 5rem;
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    .faq-main-card {
        border-radius: 32px;
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        padding: 1.5rem;
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        font-weight: 900;
        color: #102033;
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    .faq-sidebar a {
        display: flex;
        align-items: center;
        gap: .55rem;
        padding: .7rem .8rem;
        color: #475569;
        text-decoration: none;
        border-radius: 15px;
        font-weight: 700;
        font-size: .92rem;
        transition: all .2s ease;
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    .faq-sidebar a:hover {
        background: #eef5ff;
        color: #0d6efd;
        transform: translateX(3px);
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    .faq-content {
        padding: 2rem;
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    @media (min-width: 992px) {
        .faq-content {
            padding: 3rem;
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    }

    .faq-category {
        scroll-margin-top: 100px;
        padding-bottom: 2.5rem;
        margin-bottom: 2.5rem;
        border-bottom: 1px solid rgba(13, 110, 253, 0.10);
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    .faq-category:last-child {
        border-bottom: none;
        margin-bottom: 0;
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    .faq-category-heading {
        margin-bottom: 1.4rem;
    }

    .faq-category-heading span {
        display: inline-flex;
        align-items: center;
        gap: .4rem;
        background: rgba(15, 118, 110, 0.10);
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        border: 1px solid rgba(15, 118, 110, 0.16);
        font-size: .76rem;
        font-weight: 900;
        letter-spacing: .08em;
        text-transform: uppercase;
        padding: .42rem .8rem;
        border-radius: 999px;
        margin-bottom: .75rem;
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    .faq-category-heading h2 {
        color: #102033;
        font-weight: 900;
        letter-spacing: -0.035em;
        margin-bottom: .45rem;
    }

    .faq-category-heading p {
        color: #64748b;
        line-height: 1.75;
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    .faq-accordion .accordion-item {
        border: 1px solid rgba(13, 110, 253, 0.10);
        border-radius: 18px;
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        margin-bottom: .85rem;
        background: #fff;
        box-shadow: 0 12px 28px rgba(15, 23, 42, 0.04);
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        border-radius: 18px;
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    .faq-accordion .accordion-button:not(.collapsed) {
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    .faq-accordion .accordion-body ul,
    .faq-accordion .accordion-body ol {
        margin-bottom: 0;
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    .faq-accordion .accordion-body li {
        margin-bottom: .35rem;
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    .faq-note-box i {
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            linear-gradient(135deg, rgba(7, 19, 28, 0.98), rgba(11, 61, 145, 0.94), rgba(15, 118, 110, 0.90));
        color: #fff;
        margin-top: 2rem;
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    .faq-cta-box::after {
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    .faq-cta-box > * {
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    .faq-cta-box p {
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        line-height: 1.7;
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    .faq-cta-box .btn {
        border-radius: 999px;
        font-weight: 800;
        padding: .75rem 1.35rem;
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    html {
        scroll-behavior: smooth;
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    @media (max-width: 991.98px) {
        .faq-hero {
            padding: 4.5rem 0;
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        .faq-sidebar {
            border-right: none;
            border-bottom: 1px solid rgba(13, 110, 253, 0.10);
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    @media (max-width: 575.98px) {
        .faq-hero {
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        .faq-content {
            padding: 1.25rem;
        }

        .faq-main-card,
        .faq-cta-box {
            border-radius: 24px;
        }
    }
</style>

<div class="faq-page">

    <!-- HERO -->
    <section class="faq-hero text-center">
        <div class="container">
            <span class="faq-mini-title">
                <i class="bi bi-question-circle-fill"></i>
                Ensolanka Guest Portal
            </span>

            <h1>Frequently Asked Questions</h1>

            <p class="lead mt-3 mb-0">
                Find clear answers about joining the Ensolanka Guest Portal, selecting a lifestyle package,
                confirming your Sri Lanka arrival, arranging rentals, furniture, service assistants,
                dating/social introductions, payments, airport welcome, and ongoing support.
            </p>

            <div class="row g-3 faq-quick-cards">
                <div class="col-md-4">
                    <div class="faq-quick-card">
                        <i class="bi bi-person-plus-fill"></i>
                        <h5>Free Signup</h5>
                        <p>Create your Guest Account and explore Sri Lanka living options before making a commitment.</p>
                    </div>
                </div>

                <div class="col-md-4">
                    <div class="faq-quick-card">
                        <i class="bi bi-house-heart-fill"></i>
                        <h5>Living Setup</h5>
                        <p>Learn how rental properties, furniture, local assistants, and arrival support work.</p>
                    </div>
                </div>

                <div class="col-md-4">
                    <div class="faq-quick-card">
                        <i class="bi bi-shield-check"></i>
                        <h5>Safety & Trust</h5>
                        <p>Understand profile reviews, verified listings, privacy, mutual interest, and support rules.</p>
                    </div>
                </div>
            </div>
        </div>
    </section>

    <!-- FAQ BODY -->
    <section class="faq-section-wrap">
        <div class="container">
            <div class="faq-main-card">
                <div class="row g-0">

                    <!-- Sidebar -->
                    <div class="col-lg-3">
                        <aside class="faq-sidebar">
                            <div class="faq-sidebar-title">FAQ Categories</div>

                            <nav>
                                <a href="#general"><i class="bi bi-chevron-right"></i> General</a>
                                <a href="#signup"><i class="bi bi-chevron-right"></i> Signup & Approval</a>
                                <a href="#packages"><i class="bi bi-chevron-right"></i> Packages & Fees</a>
                                <a href="#rentals"><i class="bi bi-chevron-right"></i> Rentals</a>
                                <a href="#furniture"><i class="bi bi-chevron-right"></i> Furniture</a>
                                <a href="#assistants"><i class="bi bi-chevron-right"></i> Local Assistants</a>
                                <a href="#dating"><i class="bi bi-chevron-right"></i> Dating & Social</a>
                                <a href="#arrival"><i class="bi bi-chevron-right"></i> Arrival Support</a>
                                <a href="#payments"><i class="bi bi-chevron-right"></i> Payments & Refunds</a>
                                <a href="#visa"><i class="bi bi-chevron-right"></i> Visa & Legal</a>
                                <a href="#support"><i class="bi bi-chevron-right"></i> Support & Safety</a>
                            </nav>
                        </aside>
                    </div>

                    <!-- Content -->
                    <div class="col-lg-9">
                        <div class="faq-content">

                            <div class="faq-note-box">
                                <i class="bi bi-info-circle-fill"></i>
                                <div>
                                    These FAQs are for general guidance. Service details, payment items, deposits,
                                    refunds, rental agreements, furniture terms, event bookings, and legal/visa matters
                                    may be subject to separate written agreements, approval, availability, and applicable law.
                                </div>
                            </div>

                            <!-- GENERAL -->
                            <div class="faq-category" id="general">
                                <div class="faq-category-heading">
                                    <span>General</span>
                                    <h2>About Ensolanka Guest Portal</h2>
                                    <p>
                                        Basic questions about the purpose of the platform and the Resident Guest concept.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqGeneral">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="generalOne">
                                            <button class="accordion-button" type="button" data-bs-toggle="collapse" data-bs-target="#generalCollapseOne" aria-expanded="true" aria-controls="generalCollapseOne">
                                                What is the Ensolanka Guest Portal?
                                            </button>
                                        </h3>
                                        <div id="generalCollapseOne" class="accordion-collapse collapse show" aria-labelledby="generalOne" data-bs-parent="#faqGeneral">
                                            <div class="accordion-body">
                                                The Ensolanka Guest Portal is an online platform designed to help international Guests explore, plan, arrive, settle, and live in Sri Lanka. It supports lifestyle package selection, rental coordination, furniture options, service assistant arrangements, dating/social introductions, payment management, airport welcome, and ongoing guest support.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="generalTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#generalCollapseTwo" aria-expanded="false" aria-controls="generalCollapseTwo">
                                                Who is a “Guest” or “Resident Guest”?
                                            </button>
                                        </h3>
                                        <div id="generalCollapseTwo" class="accordion-collapse collapse" aria-labelledby="generalTwo" data-bs-parent="#faqGeneral">
                                            <div class="accordion-body">
                                                A Guest or Resident Guest is an international person who wishes to stay in Sri Lanka for a short, medium, or long period with Ensolanka’s support. We use the word “Guest” because our goal is to help people feel welcomed, supported, and respected, not just treated as tourists.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="generalThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#generalCollapseThree" aria-expanded="false" aria-controls="generalCollapseThree">
                                                Is Ensolanka a travel agency, immigration office, or rental company?
                                            </button>
                                        </h3>
                                        <div id="generalCollapseThree" class="accordion-collapse collapse" aria-labelledby="generalThree" data-bs-parent="#faqGeneral">
                                            <div class="accordion-body">
                                                Ensolanka is primarily a facilitator, coordinator, platform operator, and local support provider. We are not a government immigration authority, visa-issuing office, bank, insurance company, legal owner of all listings, or a marriage agency guaranteeing results. Some services involve third-party providers and may require separate agreements.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="generalFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#generalCollapseFour" aria-expanded="false" aria-controls="generalCollapseFour">
                                                Who is this service suitable for?
                                            </button>
                                        </h3>
                                        <div id="generalCollapseFour" class="accordion-collapse collapse" aria-labelledby="generalFour" data-bs-parent="#faqGeneral">
                                            <div class="accordion-body">
                                                The service may suit digital nomads, retirees, remote workers, online business owners, long-stay visitors, and people who want to experience Sri Lanka with practical local support. It is also suitable for Guests who want help with verified rentals, local assistants, social introductions, and a smoother arrival process.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- SIGNUP -->
                            <div class="faq-category" id="signup">
                                <div class="faq-category-heading">
                                    <span>Signup & Approval</span>
                                    <h2>Free Registration and Profile Review</h2>
                                    <p>
                                        Questions about creating a Guest Account and getting approved for further access.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqSignup">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="signupOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#signupCollapseOne" aria-expanded="false" aria-controls="signupCollapseOne">
                                                Is Guest signup free?
                                            </button>
                                        </h3>
                                        <div id="signupCollapseOne" class="accordion-collapse collapse" aria-labelledby="signupOne" data-bs-parent="#faqSignup">
                                            <div class="accordion-body">
                                                Yes. Initial Guest signup is free. You can create an account, share your basic details, choose or indicate a lifestyle package, and explore public information before making any paid confirmation.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="signupTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#signupCollapseTwo" aria-expanded="false" aria-controls="signupCollapseTwo">
                                                What can I access after free signup?
                                            </button>
                                        </h3>
                                        <div id="signupCollapseTwo" class="accordion-collapse collapse" aria-labelledby="signupTwo" data-bs-parent="#faqSignup">
                                            <div class="accordion-body">
                                                Free signup may allow access to your Guest dashboard, lifestyle package details, public rental listings, public service assistant profiles, public dating partner previews, Sri Lanka living guides, multilingual resources, and basic account management features.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="signupThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#signupCollapseThree" aria-expanded="false" aria-controls="signupCollapseThree">
                                                Does free signup give me full private access?
                                            </button>
                                        </h3>
                                        <div id="signupCollapseThree" class="accordion-collapse collapse" aria-labelledby="signupThree" data-bs-parent="#faqSignup">
                                            <div class="accordion-body">
                                                No. Free signup does not automatically provide full access to private listings, contact details, detailed profiles, arrival arrangements, dating introductions, rental preparation, furniture setup, or service assistant appointments. These may require profile review, approval, confirmation payment, and other requirements.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="signupFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#signupCollapseFour" aria-expanded="false" aria-controls="signupCollapseFour">
                                                Why does Ensolanka review Guest profiles?
                                            </button>
                                        </h3>
                                        <div id="signupCollapseFour" class="accordion-collapse collapse" aria-labelledby="signupFour" data-bs-parent="#faqSignup">
                                            <div class="accordion-body">
                                                Profile review helps us understand your travel intention, expected arrival date, lifestyle package, duration of stay, communication history, suitability for long-stay support, and safety or compliance concerns. This protects Guests, rental owners, dating partners, service assistants, and the Ensolanka support team.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- PACKAGES -->
                            <div class="faq-category" id="packages">
                                <div class="faq-category-heading">
                                    <span>Packages & Fees</span>
                                    <h2>Lifestyle Packages, Confirmation Fee, and Service Fee</h2>
                                    <p>
                                        Questions about Startup, Comfort, Premium, Luxury packages and related payments.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqPackages">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="packagesOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#packagesCollapseOne" aria-expanded="false" aria-controls="packagesCollapseOne">
                                                What are the main lifestyle packages?
                                            </button>
                                        </h3>
                                        <div id="packagesCollapseOne" class="accordion-collapse collapse" aria-labelledby="packagesOne" data-bs-parent="#faqPackages">
                                            <div class="accordion-body">
                                                Ensolanka currently uses four main lifestyle levels:
                                                <ul>
                                                    <li><strong>Startup</strong> — simple and practical living for budget-conscious Guests.</li>
                                                    <li><strong>Comfort</strong> — better accommodation and moderate comfort.</li>
                                                    <li><strong>Premium</strong> — higher living standard for professionals, couples, and digital nomads.</li>
                                                    <li><strong>Luxury</strong> — premium support, accommodation, and lifestyle arrangements.</li>
                                                </ul>
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="packagesTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#packagesCollapseTwo" aria-expanded="false" aria-controls="packagesCollapseTwo">
                                                Can I change my selected package later?
                                            </button>
                                        </h3>
                                        <div id="packagesCollapseTwo" class="accordion-collapse collapse" aria-labelledby="packagesTwo" data-bs-parent="#faqPackages">
                                            <div class="accordion-body">
                                                Yes, you may request a package change. However, changes may affect service fees, payable items, rental options, temporary accommodation level, furniture recommendations, assistant arrangements, and preparation work. Ensolanka may approve, reject, or modify requests based on feasibility and payment status.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="packagesThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#packagesCollapseThree" aria-expanded="false" aria-controls="packagesCollapseThree">
                                                What is the USD 100 Confirmation Fee?
                                            </button>
                                        </h3>
                                        <div id="packagesCollapseThree" class="accordion-collapse collapse" aria-labelledby="packagesThree" data-bs-parent="#faqPackages">
                                            <div class="accordion-body">
                                                The Confirmation Fee is currently USD 100 unless changed on the platform. It confirms your serious intention to proceed and allows Ensolanka to begin practical preparation, such as checking interested rental properties, service assistant profiles, dating partner interests, airport welcome planning, and internal coordination.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="packagesFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#packagesCollapseFour" aria-expanded="false" aria-controls="packagesCollapseFour">
                                                Is the Confirmation Fee refundable?
                                            </button>
                                        </h3>
                                        <div id="packagesCollapseFour" class="accordion-collapse collapse" aria-labelledby="packagesFour" data-bs-parent="#faqPackages">
                                            <div class="accordion-body">
                                                The Confirmation Fee may become non-refundable once Ensolanka has started preparation work, communication, verification, or arrangement activity for you. Any refund decision depends on timing, work already performed, third-party costs, cancellation reason, and written policy.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="packagesFive">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#packagesCollapseFive" aria-expanded="false" aria-controls="packagesCollapseFive">
                                                What is the One-Time Service Fee?
                                            </button>
                                        </h3>
                                        <div id="packagesCollapseFive" class="accordion-collapse collapse" aria-labelledby="packagesFive" data-bs-parent="#faqPackages">
                                            <div class="accordion-body">
                                                The One-Time Service Fee is paid to Ensolanka for main guest facilitation, transition support, local coordination, airport welcome preparation, rental and furniture coordination, local assistant coordination, dating/social coordination, and general advocacy during the settling process. The amount may vary according to your selected lifestyle package and service scope.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="packagesSix">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#packagesCollapseSix" aria-expanded="false" aria-controls="packagesCollapseSix">
                                                What is the Featured Guest Profile Fee?
                                            </button>
                                        </h3>
                                        <div id="packagesCollapseSix" class="accordion-collapse collapse" aria-labelledby="packagesSix" data-bs-parent="#faqPackages">
                                            <div class="accordion-body">
                                                The Featured Guest Profile Fee is an optional additional fee, currently USD 5 unless changed. It may help give your profile extra visibility or priority display in certain platform areas. It does not guarantee better service quality, dating success, rental approval, assistant acceptance, visa approval, or legal outcomes.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- RENTALS -->
                            <div class="faq-category" id="rentals">
                                <div class="faq-category-heading">
                                    <span>Rentals</span>
                                    <h2>Rental Listings, Deposits, and Monthly Rent</h2>
                                    <p>
                                        Questions about property listings, expressing interest, final selection, and rent.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqRentals">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="rentalsOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#rentalsCollapseOne" aria-expanded="false" aria-controls="rentalsCollapseOne">
                                                Are rental properties owned by Ensolanka?
                                            </button>
                                        </h3>
                                        <div id="rentalsCollapseOne" class="accordion-collapse collapse" aria-labelledby="rentalsOne" data-bs-parent="#faqRentals">
                                            <div class="accordion-body">
                                                Not always. Rental properties may be owned by third-party rental owners, landlords, or property managers. Ensolanka may verify, review, inspect, describe, or recommend listings, but Ensolanka is not automatically the legal landlord unless specifically stated.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="rentalsTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#rentalsCollapseTwo" aria-expanded="false" aria-controls="rentalsCollapseTwo">
                                                What does expressing interest in a property mean?
                                            </button>
                                        </h3>
                                        <div id="rentalsCollapseTwo" class="accordion-collapse collapse" aria-labelledby="rentalsTwo" data-bs-parent="#faqRentals">
                                            <div class="accordion-body">
                                                Expressing interest means you are showing Ensolanka which properties you may prefer. It does not mean the property is reserved, guaranteed, accepted by the owner, price-locked, or legally confirmed. Once you confirm arrival, Ensolanka can start checking availability and suitable options.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="rentalsThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#rentalsCollapseThree" aria-expanded="false" aria-controls="rentalsCollapseThree">
                                                When is the final rental property selected?
                                            </button>
                                        </h3>
                                        <div id="rentalsCollapseThree" class="accordion-collapse collapse" aria-labelledby="rentalsThree" data-bs-parent="#faqRentals">
                                            <div class="accordion-body">
                                                Final rental selection may happen after arrival or during final preparation. Ensolanka may guide or accompany you to inspect suitable properties. If you are satisfied, the final property can be confirmed in the portal or through written communication.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="rentalsFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#rentalsCollapseFour" aria-expanded="false" aria-controls="rentalsCollapseFour">
                                                How much rental deposit is usually required?
                                            </button>
                                        </h3>
                                        <div id="rentalsCollapseFour" class="accordion-collapse collapse" aria-labelledby="rentalsFour" data-bs-parent="#faqRentals">
                                            <div class="accordion-body">
                                                Many properties may require a deposit equivalent to approximately three months’ rent, unless a different requirement is stated by the property owner, rental agreement, or Ensolanka arrangement. The deposit may be required before keys are handed over.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="rentalsFive">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#rentalsCollapseFive" aria-expanded="false" aria-controls="rentalsCollapseFive">
                                                Can I pay the first month’s rent after moving in?
                                            </button>
                                        </h3>
                                        <div id="rentalsCollapseFive" class="accordion-collapse collapse" aria-labelledby="rentalsFive" data-bs-parent="#faqRentals">
                                            <div class="accordion-body">
                                                In some cases, you may be allowed to settle the first month’s rental within a specified period, such as within 25 days from the rental start date. This is not automatic. It depends on owner agreement, Ensolanka approval, deposit status, payment history, and written confirmation.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="rentalsSix">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#rentalsCollapseSix" aria-expanded="false" aria-controls="rentalsCollapseSix">
                                                Can I cancel my rental or move to another location?
                                            </button>
                                        </h3>
                                        <div id="rentalsCollapseSix" class="accordion-collapse collapse" aria-labelledby="rentalsSix" data-bs-parent="#faqRentals">
                                            <div class="accordion-body">
                                                You may request cancellation or relocation, usually with at least one month’s prior notice unless the rental agreement states otherwise. Cancellation may require written request, approval, settlement of rent and utilities, property inspection, key return, and deposit handling.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- FURNITURE -->
                            <div class="faq-category" id="furniture">
                                <div class="faq-category-heading">
                                    <span>Furniture</span>
                                    <h2>Furniture Packages and Rent-to-Own Options</h2>
                                    <p>
                                        Questions about furniture rental, deposits, monthly rental, and ownership path.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqFurniture">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="furnitureOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#furnitureCollapseOne" aria-expanded="false" aria-controls="furnitureCollapseOne">
                                                When do I need a furniture package?
                                            </button>
                                        </h3>
                                        <div id="furnitureCollapseOne" class="accordion-collapse collapse" aria-labelledby="furnitureOne" data-bs-parent="#faqFurniture">
                                            <div class="accordion-body">
                                                You may need a furniture package if your selected rental property is unfurnished or partially furnished. Ensolanka may help you choose a suitable furniture package based on your lifestyle level, budget, property size, and expected stay.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="furnitureTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#furnitureCollapseTwo" aria-expanded="false" aria-controls="furnitureCollapseTwo">
                                                How does the furniture deposit work?
                                            </button>
                                        </h3>
                                        <div id="furnitureCollapseTwo" class="accordion-collapse collapse" aria-labelledby="furnitureTwo" data-bs-parent="#faqFurniture">
                                            <div class="accordion-body">
                                                For separate furniture packages, a deposit equivalent to three months of furniture rental may normally be required unless a different structure is displayed or agreed. The deposit may be refundable after cancellation, return, inspection, and settlement of damages or outstanding fees.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="furnitureThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#furnitureCollapseThree" aria-expanded="false" aria-controls="furnitureCollapseThree">
                                                Can I cancel a furniture package?
                                            </button>
                                        </h3>
                                        <div id="furnitureCollapseThree" class="accordion-collapse collapse" aria-labelledby="furnitureThree" data-bs-parent="#faqFurniture">
                                            <div class="accordion-body">
                                                Yes, you may request cancellation of a separate furniture package, usually with at least one month’s prior notice unless different terms apply. Ensolanka may then arrange collection, inspection, outstanding rental settlement, and refund or wallet credit after deductions.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="furnitureFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#furnitureCollapseFour" aria-expanded="false" aria-controls="furnitureCollapseFour">
                                                Can I own the furniture after long-term rental?
                                            </button>
                                        </h3>
                                        <div id="furnitureCollapseFour" class="accordion-collapse collapse" aria-labelledby="furnitureFour" data-bs-parent="#faqFurniture">
                                            <div class="accordion-body">
                                                Where Ensolanka offers a rent-to-own or leasing-purchase model, you may become eligible to own the furniture after completing the agreed number of consecutive monthly payments. Under the current business concept, completing 24 consecutive months of furniture rental payments and satisfying retained deposit terms may allow the furniture package to be treated as completed leasing-purchase.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="furnitureFive">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#furnitureCollapseFive" aria-expanded="false" aria-controls="furnitureCollapseFive">
                                                Does rent-to-own apply to furnished rental properties?
                                            </button>
                                        </h3>
                                        <div id="furnitureCollapseFive" class="accordion-collapse collapse" aria-labelledby="furnitureFive" data-bs-parent="#faqFurniture">
                                            <div class="accordion-body">
                                                No. The furniture rent-to-own model applies only to separate furniture packages. It does not apply to fully furnished rental properties where furniture belongs to the property owner, unless separately agreed in writing.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- ASSISTANTS -->
                            <div class="faq-category" id="assistants">
                                <div class="faq-category-heading">
                                    <span>Local Assistants</span>
                                    <h2>Drivers, Housekeepers, Translators, and Helpers</h2>
                                    <p>
                                        Questions about finding local support people through Ensolanka.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqAssistants">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="assistantsOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#assistantsCollapseOne" aria-expanded="false" aria-controls="assistantsCollapseOne">
                                                What types of local service assistants can I find?
                                            </button>
                                        </h3>
                                        <div id="assistantsCollapseOne" class="accordion-collapse collapse" aria-labelledby="assistantsOne" data-bs-parent="#faqAssistants">
                                            <div class="accordion-body">
                                                You may find or request local support providers such as drivers, housekeepers, cleaners, translators, helpers, security guards, personal assistants, care support providers, and other approved service partners.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="assistantsTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#assistantsCollapseTwo" aria-expanded="false" aria-controls="assistantsCollapseTwo">
                                                How are interviews arranged?
                                            </button>
                                        </h3>
                                        <div id="assistantsCollapseTwo" class="accordion-collapse collapse" aria-labelledby="assistantsTwo" data-bs-parent="#faqAssistants">
                                            <div class="accordion-body">
                                                If you are interested in one or more local assistants, Ensolanka may arrange interviews at your place, Ensolanka’s location, or another suitable location. If you select a person, the terms may include salary, work schedule, duties, trial period, leave, replacement, termination notice, and paperwork.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="assistantsThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#assistantsCollapseThree" aria-expanded="false" aria-controls="assistantsCollapseThree">
                                                Does Ensolanka guarantee every assistant will be available?
                                            </button>
                                        </h3>
                                        <div id="assistantsCollapseThree" class="accordion-collapse collapse" aria-labelledby="assistantsThree" data-bs-parent="#faqAssistants">
                                            <div class="accordion-body">
                                                No. Ensolanka makes reasonable efforts to review and recommend suitable assistants, but we do not guarantee that every assistant will be available, accepted by the Guest, or willing to accept the requested terms. Availability may change.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- DATING -->
                            <div class="faq-category" id="dating">
                                <div class="faq-category-heading">
                                    <span>Dating & Social</span>
                                    <h2>Relationship Introductions and Mutual Interest</h2>
                                    <p>
                                        Questions about respectful social connections, dating partner profiles, and event arrangements.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqDating">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="datingOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#datingCollapseOne" aria-expanded="false" aria-controls="datingCollapseOne">
                                                What is the dating/social introduction feature?
                                            </button>
                                        </h3>
                                        <div id="datingCollapseOne" class="accordion-collapse collapse" aria-labelledby="datingOne" data-bs-parent="#faqDating">
                                            <div class="accordion-body">
                                                The dating/social feature is intended for respectful, genuine, and serious relationships, companionship, proposal, marriage, or social introductions between international Guests and approved local Dating Partners.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="datingTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#datingCollapseTwo" aria-expanded="false" aria-controls="datingCollapseTwo">
                                                What is the Mutual Interest Protocol?
                                            </button>
                                        </h3>
                                        <div id="datingCollapseTwo" class="accordion-collapse collapse" aria-labelledby="datingTwo" data-bs-parent="#faqDating">
                                            <div class="accordion-body">
                                                The Mutual Interest Protocol protects both Guests and Dating Partners. A Guest may express interest in a profile. The local Dating Partner may review the Guest profile and express interest back. Only after mutual interest is confirmed may Ensolanka facilitate safe communication or event planning.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="datingThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#datingCollapseThree" aria-expanded="false" aria-controls="datingCollapseThree">
                                                Can I request direct contact details immediately?
                                            </button>
                                        </h3>
                                        <div id="datingCollapseThree" class="accordion-collapse collapse" aria-labelledby="datingThree" data-bs-parent="#faqDating">
                                            <div class="accordion-body">
                                                No. Direct contact details are not automatically shared. Ensolanka may release or facilitate contact only where the approval process, mutual-interest process, safety checks, and platform rules are satisfied.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="datingFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#datingCollapseFour" aria-expanded="false" aria-controls="datingCollapseFour">
                                                Does Ensolanka guarantee dating success or marriage?
                                            </button>
                                        </h3>
                                        <div id="datingCollapseFour" class="accordion-collapse collapse" aria-labelledby="datingFour" data-bs-parent="#faqDating">
                                            <div class="accordion-body">
                                                No. Ensolanka does not guarantee mutual interest, dating success, proposal acceptance, marriage, long-term relationship, emotional compatibility, family approval, or event outcome. We facilitate respectful introductions and safe coordination where appropriate.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="datingFive">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#datingCollapseFive" aria-expanded="false" aria-controls="datingCollapseFive">
                                                Can Ensolanka arrange dating, proposal, or wedding events?
                                            </button>
                                        </h3>
                                        <div id="datingCollapseFive" class="accordion-collapse collapse" aria-labelledby="datingFive" data-bs-parent="#faqDating">
                                            <div class="accordion-body">
                                                Where mutual interest exists, Ensolanka may help coordinate dating events, proposal arrangements, wedding-related services, parties, or social functions through approved event hosts. Such bookings may require separate quotes, availability checks, payments, cancellation terms, and event host rules.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- ARRIVAL -->
                            <div class="faq-category" id="arrival">
                                <div class="faq-category-heading">
                                    <span>Arrival Support</span>
                                    <h2>Airport Welcome and First-Day Assistance</h2>
                                    <p>
                                        Questions about arrival, first-day support, temporary stay, and settling process.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqArrival">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="arrivalOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#arrivalCollapseOne" aria-expanded="false" aria-controls="arrivalCollapseOne">
                                                Does Ensolanka welcome Guests at the airport?
                                            </button>
                                        </h3>
                                        <div id="arrivalCollapseOne" class="accordion-collapse collapse" aria-labelledby="arrivalOne" data-bs-parent="#faqArrival">
                                            <div class="accordion-body">
                                                For confirmed Guests, Ensolanka may arrange airport welcome and first-day support according to package, payment status, arrival schedule, and prior arrangement. This may include greeting, private transport coordination, temporary accommodation transfer, basic orientation, and next-step planning.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="arrivalTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#arrivalCollapseTwo" aria-expanded="false" aria-controls="arrivalCollapseTwo">
                                                What happens during the first day?
                                            </button>
                                        </h3>
                                        <div id="arrivalCollapseTwo" class="accordion-collapse collapse" aria-labelledby="arrivalTwo" data-bs-parent="#faqArrival">
                                            <div class="accordion-body">
                                                First-day support may include temporary accommodation, meals or food guidance where included, rest after travel, basic briefing, and later a cordial discussion about property finalization, furniture needs, local assistants, dating/social interests, payment schedule, legal or visa priorities, and long-term stay plan.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="arrivalThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#arrivalCollapseThree" aria-expanded="false" aria-controls="arrivalCollapseThree">
                                                What if my flight is delayed or changed?
                                            </button>
                                        </h3>
                                        <div id="arrivalCollapseThree" class="accordion-collapse collapse" aria-labelledby="arrivalThree" data-bs-parent="#faqArrival">
                                            <div class="accordion-body">
                                                You should inform Ensolanka as soon as possible if your flight is delayed, cancelled, changed, or missed. Airport welcome and transport depend on accurate arrival details, flight timing, team availability, public safety conditions, road conditions, and reasonable notice.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- PAYMENTS -->
                            <div class="faq-category" id="payments">
                                <div class="faq-category-heading">
                                    <span>Payments & Refunds</span>
                                    <h2>Payment Center, Wallet, Charges, and Refund Rules</h2>
                                    <p>
                                        Questions about payable items, payment methods, digital wallet, and refund handling.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqPayments">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="paymentsOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#paymentsCollapseOne" aria-expanded="false" aria-controls="paymentsCollapseOne">
                                                What can I pay through the Payment Center?
                                            </button>
                                        </h3>
                                        <div id="paymentsCollapseOne" class="accordion-collapse collapse" aria-labelledby="paymentsOne" data-bs-parent="#faqPayments">
                                            <div class="accordion-body">
                                                The Payment Center may show payable items such as Confirmation Fee, One-Time Service Fee, Featured Profile Fee, rental deposit, monthly rent, furniture deposit, monthly furniture rental, furniture purchase amount, dating event booking, service assistant fees, transport fees, departure support fees, legal coordination fees, and other approved charges.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="paymentsTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#paymentsCollapseTwo" aria-expanded="false" aria-controls="paymentsCollapseTwo">
                                                What payment methods are supported?
                                            </button>
                                        </h3>
                                        <div id="paymentsCollapseTwo" class="accordion-collapse collapse" aria-labelledby="paymentsTwo" data-bs-parent="#faqPayments">
                                            <div class="accordion-body">
                                                Payments may be supported through Stripe, PayPal, card payment, bank transfer, wallet balance, or other methods enabled by Ensolanka. Available methods may change. Third-party payment processor terms, fees, fraud checks, exchange rates, and settlement rules may also apply.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="paymentsThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#paymentsCollapseThree" aria-expanded="false" aria-controls="paymentsCollapseThree">
                                                What is the Digital Wallet or Cash Wallet?
                                            </button>
                                        </h3>
                                        <div id="paymentsCollapseThree" class="accordion-collapse collapse" aria-labelledby="paymentsThree" data-bs-parent="#faqPayments">
                                            <div class="accordion-body">
                                                The Digital Wallet or Cash Wallet may record refund credits, deposit credits, overpayment credits, cancelled booking credits, internal balances, future payment deductions, or approved compensation credits. Wallet balances may be used for future Ensolanka payable items where permitted.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="paymentsFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#paymentsCollapseFour" aria-expanded="false" aria-controls="paymentsCollapseFour">
                                                Are wallet credits automatically withdrawable as cash?
                                            </button>
                                        </h3>
                                        <div id="paymentsCollapseFour" class="accordion-collapse collapse" aria-labelledby="paymentsFour" data-bs-parent="#faqPayments">
                                            <div class="accordion-body">
                                                Not necessarily. Wallet balances are internal platform credits and may not automatically be withdrawable as cash unless Ensolanka approves withdrawal under applicable policy.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="paymentsFive">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#paymentsCollapseFive" aria-expanded="false" aria-controls="paymentsCollapseFive">
                                                How are refunds handled?
                                            </button>
                                        </h3>
                                        <div id="paymentsCollapseFive" class="accordion-collapse collapse" aria-labelledby="paymentsFive" data-bs-parent="#faqPayments">
                                            <div class="accordion-body">
                                                Refund eligibility depends on the payment type, timing, work already performed, third-party costs, cancellation reason, and written agreement. Refunds may be made to the original payment method, wallet balance, bank account, or another method approved by Ensolanka.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- VISA -->
                            <div class="faq-category" id="visa">
                                <div class="faq-category-heading">
                                    <span>Visa & Legal</span>
                                    <h2>Digital Nomad Guidance and Legal Support</h2>
                                    <p>
                                        Questions about visa support, legal coordination, and responsibility limits.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqVisa">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="visaOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#visaCollapseOne" aria-expanded="false" aria-controls="visaCollapseOne">
                                                Does Ensolanka issue visas?
                                            </button>
                                        </h3>
                                        <div id="visaCollapseOne" class="accordion-collapse collapse" aria-labelledby="visaOne" data-bs-parent="#faqVisa">
                                            <div class="accordion-body">
                                                No. Ensolanka does not issue visas and cannot guarantee visa approval. Immigration decisions are made by government authorities. Ensolanka may provide guidance, coordination, documentation support, or referrals where appropriate.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="visaTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#visaCollapseTwo" aria-expanded="false" aria-controls="visaCollapseTwo">
                                                Can Ensolanka help with Digital Nomad Visa preparation?
                                            </button>
                                        </h3>
                                        <div id="visaCollapseTwo" class="accordion-collapse collapse" aria-labelledby="visaTwo" data-bs-parent="#faqVisa">
                                            <div class="accordion-body">
                                                Ensolanka may provide guidance and coordination related to Digital Nomad Visa preparation, long-stay options, resident guest schemes, documentation, and related government processes. Requirements can change, so all visa information must be verified with official sources or qualified professionals.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="visaThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#visaCollapseThree" aria-expanded="false" aria-controls="visaCollapseThree">
                                                Does Ensolanka provide legal representation?
                                            </button>
                                        </h3>
                                        <div id="visaCollapseThree" class="accordion-collapse collapse" aria-labelledby="visaThree" data-bs-parent="#faqVisa">
                                            <div class="accordion-body">
                                                Ensolanka may help Guests access legal support, legal coordination, lawyer referrals, or representation for legitimate matters. Legal services may be provided by independent lawyers or professionals, and legal fees may apply. Ensolanka is not itself a law firm unless separately licensed as such.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- SUPPORT -->
                            <div class="faq-category" id="support">
                                <div class="faq-category-heading">
                                    <span>Support & Safety</span>
                                    <h2>Ongoing Support, Privacy, Responsibilities, and Departure</h2>
                                    <p>
                                        Questions about Guest responsibilities, hotline support, privacy, termination, and departure support.
                                    </p>
                                </div>

                                <div class="accordion faq-accordion" id="faqSupport">

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="supportOne">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#supportCollapseOne" aria-expanded="false" aria-controls="supportCollapseOne">
                                                Does Ensolanka provide ongoing support during my stay?
                                            </button>
                                        </h3>
                                        <div id="supportCollapseOne" class="accordion-collapse collapse" aria-labelledby="supportOne" data-bs-parent="#faqSupport">
                                            <div class="accordion-body">
                                                Ensolanka may provide hotline or support team access during your stay. Support may include general guidance, emergency coordination, rental issue coordination, service assistant issue handling, local information, payment guidance, legal referral support, and departure planning.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="supportTwo">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#supportCollapseTwo" aria-expanded="false" aria-controls="supportCollapseTwo">
                                                Is the hotline a replacement for emergency services?
                                            </button>
                                        </h3>
                                        <div id="supportCollapseTwo" class="accordion-collapse collapse" aria-labelledby="supportTwo" data-bs-parent="#faqSupport">
                                            <div class="accordion-body">
                                                No. The Ensolanka hotline is not a replacement for police, ambulance, fire, embassy, hospital, or official emergency services. In a real emergency, Guests must contact the relevant authority first where necessary.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="supportThree">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#supportCollapseThree" aria-expanded="false" aria-controls="supportCollapseThree">
                                                What are my main responsibilities as a Guest?
                                            </button>
                                        </h3>
                                        <div id="supportCollapseThree" class="accordion-collapse collapse" aria-labelledby="supportThree" data-bs-parent="#faqSupport">
                                            <div class="accordion-body">
                                                Guests must provide accurate information, keep login details secure, update arrival plans if changed, pay fees on time, respect Sri Lankan law and culture, treat all people respectfully, maintain property and furniture properly, report issues promptly, and avoid unlawful, abusive, fraudulent, or exploitative behavior.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="supportFour">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#supportCollapseFour" aria-expanded="false" aria-controls="supportCollapseFour">
                                                Can Ensolanka suspend or terminate access?
                                            </button>
                                        </h3>
                                        <div id="supportCollapseFour" class="accordion-collapse collapse" aria-labelledby="supportFour" data-bs-parent="#faqSupport">
                                            <div class="accordion-body">
                                                Yes. Ensolanka may suspend or terminate access if a Guest violates platform rules, fails to pay required fees, provides false information, creates safety concerns, abuses staff or third parties, misuses dating or service assistant features, damages property or furniture, or makes continued service impractical, unsafe, or unlawful.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="supportFive">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#supportCollapseFive" aria-expanded="false" aria-controls="supportCollapseFive">
                                                Can I directly deal with owners or partners introduced by Ensolanka?
                                            </button>
                                        </h3>
                                        <div id="supportCollapseFive" class="accordion-collapse collapse" aria-labelledby="supportFive" data-bs-parent="#faqSupport">
                                            <div class="accordion-body">
                                                Guests should not use Ensolanka introductions, listings, private information, or staff effort to bypass Ensolanka for the purpose of avoiding fees. Bypassing the platform after introductions may lead to account suspension, cancellation of arrangements, applicable charges, refusal of future support, or legal action where appropriate.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="supportSix">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#supportCollapseSix" aria-expanded="false" aria-controls="supportCollapseSix">
                                                Does Ensolanka help with departure?
                                            </button>
                                        </h3>
                                        <div id="supportCollapseSix" class="accordion-collapse collapse" aria-labelledby="supportSix" data-bs-parent="#faqSupport">
                                            <div class="accordion-body">
                                                Ensolanka may assist with departure transport, packing coordination, property handover, furniture return or ownership processing, deposit handling, service assistant closure, final account review, and farewell support. Promotional loyalty discounts may apply based on duration of stay, subject to approval and availability.
                                            </div>
                                        </div>
                                    </div>

                                    <div class="accordion-item">
                                        <h3 class="accordion-header" id="supportSeven">
                                            <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#supportCollapseSeven" aria-expanded="false" aria-controls="supportCollapseSeven">
                                                How does Ensolanka use my personal data?
                                            </button>
                                        </h3>
                                        <div id="supportCollapseSeven" class="accordion-collapse collapse" aria-labelledby="supportSeven" data-bs-parent="#faqSupport">
                                            <div class="accordion-body">
                                                Personal data may be used for account creation, guest verification, service coordination, payment processing, rental arrangements, assistant matching, dating/social matching, event coordination, legal support, safety review, notifications, customer support, compliance, and fraud prevention. A separate Privacy Policy should explain this in more detail.
                                            </div>
                                        </div>
                                    </div>

                                </div>
                            </div>

                            <!-- CTA -->
                            <div class="faq-cta-box">
                                <div class="row align-items-center g-3">
                                    <div class="col-lg-8">
                                        <h3 class="fw-bold mb-2">Ready to start your Sri Lanka living journey?</h3>
                                        <p class="mb-lg-0">
                                            Review the lifestyle packages, create your free Guest Account, and take the first step toward a supported Resident Guest experience in Sri Lanka.
                                        </p>
                                    </div>

                                    <div class="col-lg-4 text-lg-end">
                                        <div class="d-flex flex-wrap gap-2 justify-content-lg-end">
                                            <a href="{% url 'expat_life:package_list' %}" class="btn btn-warning">
                                                View Packages
                                            </a>

                                            {% if is_foreigner_user %}
                                                <a href="{% url 'expat_life:foreigner_dashboard' %}" class="btn btn-light">
                                                    My Dashboard
                                                </a>
                                            {% else %}
                                                <a href="{% url 'expat_life:foreigner_signup' %}" class="btn btn-light">
                                                    Free Signup
                                                </a>
                                            {% endif %}
                                        </div>
                                    </div>
                                </div>
                            </div>

                        </div>
                    </div>
                    <!-- End Content -->

                </div>
            </div>
        </div>
    </section>

</div>

{% endblock %}