{% extends 'service_partner_app/base_service_partner.html' %}
{% load static %}

{% block title %}Refund & Payment Policy | Hired in Sri Lanka{% endblock %}

{% block content %}

<style>
    .refund-hero {
        position: relative;
        padding: 100px 0 90px;
        background:
            linear-gradient(
                110deg,
                rgba(7, 22, 31, 0.97) 0%,
                rgba(10, 45, 53, 0.93) 48%,
                rgba(13, 148, 136, 0.80) 100%
            );
        overflow: hidden;
    }

    .refund-hero::before {
        content: "";
        position: absolute;
        inset: 0;
        background:
            radial-gradient(circle at 15% 20%, rgba(255, 193, 7, 0.20), transparent 28%),
            radial-gradient(circle at 86% 76%, rgba(255, 255, 255, 0.10), transparent 28%);
        pointer-events: none;
    }

    .refund-hero-content {
        position: relative;
        z-index: 2;
    }

    .refund-badge {
        display: inline-flex;
        align-items: center;
        gap: 8px;
        padding: 9px 18px;
        border-radius: 999px;
        background: rgba(255, 193, 7, 0.18);
        border: 1px solid rgba(255, 193, 7, 0.38);
        color: #ffd453;
        font-weight: 800;
        font-size: 0.85rem;
        letter-spacing: 0.04em;
        text-transform: uppercase;
    }

    .refund-hero-title {
        font-size: clamp(2.7rem, 5vw, 4.5rem);
        line-height: 1.08;
        font-weight: 900;
        color: #fff;
    }

    .refund-hero-text {
        color: rgba(255, 255, 255, 0.88);
        font-size: 1.12rem;
        max-width: 870px;
    }

    .refund-meta-card {
        background: rgba(255, 255, 255, 0.11);
        border: 1px solid rgba(255, 255, 255, 0.18);
        border-radius: 24px;
        padding: 24px;
        color: #fff;
        backdrop-filter: blur(12px);
        height: 100%;
    }

    .refund-meta-card h6 {
        color: #ffd453;
        font-weight: 800;
        text-transform: uppercase;
        letter-spacing: 0.04em;
        font-size: 0.78rem;
    }

    .refund-meta-card p {
        margin-bottom: 0;
        font-weight: 600;
    }

    .refund-overview-section {
        background: linear-gradient(180deg, #f7fbfb 0%, #edf6f5 100%);
    }

    .refund-overview-card {
        height: 100%;
        background: #fff;
        border-radius: 24px;
        padding: 28px;
        box-shadow: 0 18px 44px rgba(15, 23, 42, 0.08);
        border: 1px solid rgba(13, 148, 136, 0.08);
        transition: 0.25s ease;
    }

    .refund-overview-card:hover {
        transform: translateY(-4px);
        box-shadow: 0 24px 55px rgba(15, 23, 42, 0.12);
    }

    .refund-overview-icon {
        width: 58px;
        height: 58px;
        border-radius: 18px;
        background: #eafff7;
        color: #0d9488;
        display: flex;
        align-items: center;
        justify-content: center;
        font-size: 1.55rem;
        margin-bottom: 18px;
    }

    .refund-layout-section {
        background: #fff;
    }

    .refund-sidebar {
        position: sticky;
        top: 115px;
        background: #f7fbfb;
        border: 1px solid #e4eeee;
        border-radius: 26px;
        padding: 24px;
    }

    .refund-sidebar-title {
        font-weight: 900;
        color: #0d1f2a;
        margin-bottom: 18px;
    }

    .refund-sidebar .list-group-item {
        border: none;
        background: transparent;
        padding: 0.62rem 0;
    }

    .refund-sidebar .list-group-item a {
        color: #334155;
        text-decoration: none;
        font-weight: 650;
        display: flex;
        align-items: flex-start;
        gap: 9px;
        transition: 0.2s ease;
    }

    .refund-sidebar .list-group-item a:hover {
        color: #0d9488;
    }

    .refund-sidebar .list-group-item i {
        color: #0d9488;
        margin-top: 2px;
    }

    .refund-document-card {
        background: #fff;
        border-radius: 30px;
        padding: 40px;
        box-shadow: 0 22px 58px rgba(15, 23, 42, 0.08);
        border: 1px solid #edf2f3;
    }

    .refund-section-block {
        scroll-margin-top: 130px;
        padding-bottom: 32px;
        margin-bottom: 32px;
        border-bottom: 1px solid #edf2f3;
    }

    .refund-section-block:last-child {
        border-bottom: none;
        padding-bottom: 0;
        margin-bottom: 0;
    }

    .refund-section-number {
        display: inline-flex;
        align-items: center;
        justify-content: center;
        min-width: 46px;
        height: 46px;
        padding: 0 14px;
        border-radius: 999px;
        background: linear-gradient(135deg, #0d9488 0%, #0d1f2a 100%);
        color: #fff;
        font-weight: 900;
        font-size: 0.95rem;
        margin-bottom: 14px;
    }

    .refund-section-block h2 {
        font-weight: 900;
        color: #0d1f2a;
        margin-bottom: 18px;
    }

    .refund-section-block h4 {
        font-weight: 800;
        color: #14313d;
        margin-top: 22px;
        margin-bottom: 10px;
        font-size: 1.12rem;
    }

    .refund-section-block p,
    .refund-section-block li {
        color: #475569;
        line-height: 1.85;
    }

    .refund-section-block ul {
        padding-left: 1.3rem;
        margin-bottom: 1rem;
    }

    .refund-highlight {
        background: linear-gradient(135deg, #ecfffb 0%, #f8fffd 100%);
        border: 1px solid rgba(13, 148, 136, 0.18);
        border-left: 5px solid #0d9488;
        border-radius: 20px;
        padding: 20px 22px;
        margin: 20px 0;
    }

    .refund-warning {
        background: linear-gradient(135deg, #fff8e6 0%, #fffdf7 100%);
        border: 1px solid rgba(255, 193, 7, 0.32);
        border-left: 5px solid #ffc107;
        border-radius: 20px;
        padding: 20px 22px;
        margin: 20px 0;
    }

    .refund-danger {
        background: linear-gradient(135deg, #fff1f2 0%, #fffafb 100%);
        border: 1px solid rgba(220, 53, 69, 0.20);
        border-left: 5px solid #dc3545;
        border-radius: 20px;
        padding: 20px 22px;
        margin: 20px 0;
    }

    .refund-table-wrap {
        overflow-x: auto;
        margin-top: 20px;
        border-radius: 20px;
        border: 1px solid #e7eeee;
    }

    .refund-policy-table {
        margin-bottom: 0;
    }

    .refund-policy-table thead th {
        background: #0d1f2a;
        color: #fff;
        border: none;
        white-space: nowrap;
        padding: 1rem;
    }

    .refund-policy-table tbody td {
        padding: 1rem;
        vertical-align: top;
        color: #475569;
        line-height: 1.65;
    }

    .refund-policy-table tbody tr:nth-child(even) {
        background: #f8fbfb;
    }

    .refund-note-grid {
        display: grid;
        gap: 16px;
        grid-template-columns: repeat(2, minmax(0, 1fr));
        margin-top: 20px;
    }

    .refund-note-card {
        background: #f8fbfb;
        border-radius: 18px;
        border: 1px solid #e8eeee;
        padding: 18px;
    }

    .refund-note-card strong {
        color: #0d1f2a;
    }

    .refund-final-cta {
        background:
            linear-gradient(135deg, #07161f 0%, #0d1f2a 42%, #0d9488 100%);
    }

    .refund-final-box {
        border-radius: 34px;
        padding: 58px 36px;
        background:
            radial-gradient(circle at top left, rgba(255, 193, 7, 0.18), transparent 30%),
            rgba(255, 255, 255, 0.06);
        border: 1px solid rgba(255, 255, 255, 0.16);
        box-shadow: 0 30px 70px rgba(0, 0, 0, 0.24);
    }

    @media (max-width: 991.98px) {
        .refund-hero {
            padding: 78px 0 72px;
        }

        .refund-document-card {
            padding: 26px 20px;
        }

        .refund-sidebar {
            position: static;
            margin-bottom: 28px;
        }

        .refund-note-grid {
            grid-template-columns: 1fr;
        }

        .refund-final-box {
            padding: 42px 24px;
        }
    }
</style>


<!-- =========================================================
     HERO
========================================================= -->
<section class="refund-hero">
    <div class="container refund-hero-content">
        <div class="row align-items-center g-5">
            <div class="col-lg-8">
                <span class="refund-badge mb-4">
                    <i class="bi bi-credit-card-2-front-fill"></i>
                    Payments, Refunds & Visibility Fees
                </span>

                <h1 class="refund-hero-title mb-4">
                    Refund & Payment Policy
                </h1>

                <p class="refund-hero-text mb-0">
                    This Refund & Payment Policy explains how payments are handled within
                    <strong>Hired in Sri Lanka</strong>, including the optional
                    <strong>Featured Profile Fee</strong>, refund review circumstances,
                    transaction errors, and the separate Guest-payment workflow that may apply
                    after a Service Partner is formally appointed.
                </p>
            </div>

            <div class="col-lg-4">
                <div class="row g-3">
                    <div class="col-12">
                        <div class="refund-meta-card">
                            <h6>Platform</h6>
                            <p>Hired in Sri Lanka</p>
                        </div>
                    </div>

                    <div class="col-12">
                        <div class="refund-meta-card">
                            <h6>Current Optional Fee</h6>
                            <p>Featured Profile – USD 5</p>
                        </div>
                    </div>

                    <div class="col-12">
                        <div class="refund-meta-card">
                            <h6>Effective Date</h6>
                            <p>May 25, 2026</p>
                        </div>
                    </div>
                </div>
            </div>
        </div>
    </div>
</section>


<!-- =========================================================
     OVERVIEW CARDS
========================================================= -->
<section class="py-5 refund-overview-section">
    <div class="container">
        <div class="section-heading text-center mb-5">
            <span class="section-mini-title">Policy Snapshot</span>
            <h2 class="fw-bold">Important Payment Principles</h2>
            <p class="text-muted">
                The core Service Partner signup is free. Paid visibility is optional,
                and the salary-payment workflow applies only after formal appointment.
            </p>
        </div>

        <div class="row g-4">

            <div class="col-md-6 col-lg-3">
                <div class="refund-overview-card">
                    <div class="refund-overview-icon">
                        <i class="bi bi-person-plus-fill"></i>
                    </div>
                    <h5 class="fw-bold">Free Signup</h5>
                    <p class="text-muted mb-0">
                        Creating a standard Local Service Partner account and profile is currently free.
                    </p>
                </div>
            </div>

            <div class="col-md-6 col-lg-3">
                <div class="refund-overview-card">
                    <div class="refund-overview-icon">
                        <i class="bi bi-star-fill"></i>
                    </div>
                    <h5 class="fw-bold">Optional Featuring</h5>
                    <p class="text-muted mb-0">
                        The Featured Profile fee improves visibility only and does not guarantee employment.
                    </p>
                </div>
            </div>

            <div class="col-md-6 col-lg-3">
                <div class="refund-overview-card">
                    <div class="refund-overview-icon">
                        <i class="bi bi-arrow-repeat"></i>
                    </div>
                    <h5 class="fw-bold">Refund Review</h5>
                    <p class="text-muted mb-0">
                        Refund requests may be reviewed in limited circumstances such as duplicate or mistaken payments.
                    </p>
                </div>
            </div>

            <div class="col-md-6 col-lg-3">
                <div class="refund-overview-card">
                    <div class="refund-overview-icon">
                        <i class="bi bi-wallet-fill"></i>
                    </div>
                    <h5 class="fw-bold">Guest Salary Payables</h5>
                    <p class="text-muted mb-0">
                        Salary-related Guest payments are handled separately after appointment and role confirmation.
                    </p>
                </div>
            </div>

        </div>
    </div>
</section>


<!-- =========================================================
     DOCUMENT CONTENT
========================================================= -->
<section class="py-5 refund-layout-section">
    <div class="container">
        <div class="row g-4">

            <!-- SIDEBAR -->
            <div class="col-lg-4">
                <aside class="refund-sidebar">
                    <h4 class="refund-sidebar-title">Contents</h4>

                    <ul class="list-group list-group-flush">
                        <li class="list-group-item">
                            <a href="#refund-section-1"><i class="bi bi-chevron-right"></i> 1. Introduction</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-2"><i class="bi bi-chevron-right"></i> 2. Free Registration</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-3"><i class="bi bi-chevron-right"></i> 3. Featured Profile Payment</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-4"><i class="bi bi-chevron-right"></i> 4. No Job Guarantee</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-5"><i class="bi bi-chevron-right"></i> 5. Payment Methods & Processing</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-6"><i class="bi bi-chevron-right"></i> 6. Refund Eligibility</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-7"><i class="bi bi-chevron-right"></i> 7. Non-Refundable Situations</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-8"><i class="bi bi-chevron-right"></i> 8. Duplicate, Failed & Mistaken Payments</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-9"><i class="bi bi-chevron-right"></i> 9. Refund Request Process</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-10"><i class="bi bi-chevron-right"></i> 10. Guest Salary Payment Flow</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-11"><i class="bi bi-chevron-right"></i> 11. Payroll, Deductions & Net Payout</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-12"><i class="bi bi-chevron-right"></i> 12. Payment Disputes</a>
                        </li>
                        <li class="list-group-item">
                            <a href="#refund-section-13"><i class="bi bi-chevron-right"></i> 13. Policy Changes & Contact</a>
                        </li>
                    </ul>
                </aside>
            </div>


            <!-- MAIN POLICY -->
            <div class="col-lg-8">
                <div class="refund-document-card">

                    <!-- SECTION 1 -->
                    <div class="refund-section-block" id="refund-section-1">
                        <span class="refund-section-number">01</span>
                        <h2>Introduction</h2>

                        <p>
                            This Refund & Payment Policy explains the payment-related rules applicable to
                            <strong>Hired in Sri Lanka</strong>, the Local Service Partner portal operated by Ensolanka.
                        </p>

                        <p>
                            The platform currently supports free Service Partner signup, optional paid profile visibility,
                            and payment-related processes that may become relevant after a Service Partner is selected
                            and formally appointed for a Guest-supported role.
                        </p>

                        <div class="refund-highlight">
                            <strong>Important:</strong>
                            This Policy should be read together with the Terms & Conditions, Privacy Policy,
                            and any separate appointment letter, payment notice, or role-specific documentation
                            issued by Ensolanka.
                        </div>
                    </div>


                    <!-- SECTION 2 -->
                    <div class="refund-section-block" id="refund-section-2">
                        <span class="refund-section-number">02</span>
                        <h2>Free Registration</h2>

                        <p>
                            Standard registration as a Local Service Partner is currently free.
                        </p>

                        <p>
                            A Service Partner can create an account, submit profile details, and remain under
                            the platform review process without paying a basic signup fee.
                        </p>

                        <ul>
                            <li>No fee is currently charged merely to create a Service Partner account.</li>
                            <li>No fee is currently charged merely to submit a basic profile for review.</li>
                            <li>Any future change to core registration pricing will be clearly published or communicated where applicable.</li>
                        </ul>
                    </div>


                    <!-- SECTION 3 -->
                    <div class="refund-section-block" id="refund-section-3">
                        <span class="refund-section-number">03</span>
                        <h2>Optional Featured Profile Payment</h2>

                        <h4>3.1 Current Featured Profile Fee</h4>
                        <p>
                            Service Partners may voluntarily choose to pay an optional
                            <strong>Featured Profile Fee</strong>, currently set at <strong>USD 5</strong>.
                        </p>

                        <h4>3.2 Purpose of the Featured Profile Fee</h4>
                        <p>
                            This payment is intended to improve the visibility of the Service Partner profile
                            within the platform. It may support higher or more prominent listing placement,
                            stronger display priority, or other visibility benefits configured by Ensolanka.
                        </p>

                        <h4>3.3 Optional Nature</h4>
                        <p>
                            Featured profile payment is optional. A Service Partner may continue using the standard
                            account and profile process without purchasing this visibility upgrade.
                        </p>

                        <div class="refund-warning">
                            <strong>Visibility is not employment:</strong>
                            Paying the Featured Profile Fee does not guarantee interviews, Guest interest,
                            appointment, salary, or job placement.
                        </div>
                    </div>


                    <!-- SECTION 4 -->
                    <div class="refund-section-block" id="refund-section-4">
                        <span class="refund-section-number">04</span>
                        <h2>No Job Guarantee from Paid Features</h2>

                        <p>
                            The Featured Profile Fee is a visibility-related payment, not a recruitment success fee
                            and not a guaranteed placement charge.
                        </p>

                        <p>
                            Therefore, Ensolanka does not provide refunds solely because:
                        </p>

                        <ul>
                            <li>No Guest expressed interest in the profile.</li>
                            <li>The Service Partner did not receive an interview.</li>
                            <li>The Service Partner was interviewed but not selected.</li>
                            <li>A Guest selected another candidate.</li>
                            <li>The Service Partner expected faster job placement.</li>
                            <li>The Service Partner later decided not to continue using the platform.</li>
                        </ul>

                        <div class="refund-danger">
                            <strong>No outcome guarantee:</strong>
                            Optional profile featuring is a promotional visibility function only.
                            It is not a promise of paid employment.
                        </div>
                    </div>


                    <!-- SECTION 5 -->
                    <div class="refund-section-block" id="refund-section-5">
                        <span class="refund-section-number">05</span>
                        <h2>Payment Methods and Processing</h2>

                        <p>
                            Payments may be collected through the payment methods and gateway options made available
                            on the platform from time to time.
                        </p>

                        <h4>5.1 Payment Confirmation</h4>
                        <p>
                            A payment will generally be treated as received only after the relevant transaction
                            is confirmed successfully by the payment process used by Ensolanka.
                        </p>

                        <h4>5.2 Pending or Failed Payments</h4>
                        <p>
                            If a payment remains pending, fails, is interrupted, or is not successfully confirmed,
                            the related paid feature may not be activated until the matter is resolved.
                        </p>

                        <h4>5.3 Currency and Charges</h4>
                        <p>
                            Where a payment is displayed in USD or another currency, any conversion,
                            banking, card-provider, gateway, or intermediary charges may depend on the payment method used.
                        </p>
                    </div>


                    <!-- SECTION 6 -->
                    <div class="refund-section-block" id="refund-section-6">
                        <span class="refund-section-number">06</span>
                        <h2>Refund Eligibility</h2>

                        <p>
                            Refund requests may be reviewed by Ensolanka in limited and reasonable circumstances.
                            Approval is subject to verification of the transaction, account records,
                            platform status, and the nature of the request.
                        </p>

                        <div class="refund-table-wrap">
                            <table class="table refund-policy-table">
                                <thead>
                                    <tr>
                                        <th>Situation</th>
                                        <th>Possible Review Outcome</th>
                                    </tr>
                                </thead>
                                <tbody>
                                    <tr>
                                        <td>Duplicate payment for the same paid visibility item</td>
                                        <td>May be eligible for refund or account adjustment after verification.</td>
                                    </tr>
                                    <tr>
                                        <td>Payment debited but feature not activated due to a confirmed technical issue</td>
                                        <td>May be corrected by feature activation, credit adjustment, or refund review.</td>
                                    </tr>
                                    <tr>
                                        <td>Accidental overpayment</td>
                                        <td>May be reviewed, subject to transaction verification.</td>
                                    </tr>
                                    <tr>
                                        <td>Unauthorized or clearly erroneous transaction reported promptly</td>
                                        <td>May be reviewed, subject to evidence and payment-provider process.</td>
                                    </tr>
                                </tbody>
                            </table>
                        </div>

                        <div class="refund-highlight">
                            <strong>Case-by-case review:</strong>
                            A refund request is not automatically approved merely because it is submitted.
                            Ensolanka may request payment evidence, transaction references, screenshots,
                            account details, and other information needed to verify the issue.
                        </div>
                    </div>


                    <!-- SECTION 7 -->
                    <div class="refund-section-block" id="refund-section-7">
                        <span class="refund-section-number">07</span>
                        <h2>Non-Refundable Situations</h2>

                        <p>
                            Unless Ensolanka determines otherwise in a specific case, payments may be considered
                            non-refundable in situations such as:
                        </p>

                        <ul>
                            <li>The Featured Profile service has already been activated or used.</li>
                            <li>The Service Partner did not receive Guest interest or interviews.</li>
                            <li>The Service Partner was not selected for a job.</li>
                            <li>The Service Partner changed their mind after purchasing visibility.</li>
                            <li>The Service Partner submitted inaccurate, misleading, or unsuitable profile content.</li>
                            <li>The account was restricted or removed due to breach of platform rules.</li>
                            <li>The Service Partner misunderstood the visibility function despite the published explanation.</li>
                        </ul>
                    </div>


                    <!-- SECTION 8 -->
                    <div class="refund-section-block" id="refund-section-8">
                        <span class="refund-section-number">08</span>
                        <h2>Duplicate, Failed, and Mistaken Payments</h2>

                        <h4>8.1 Duplicate Payments</h4>
                        <p>
                            If a Service Partner believes the same payment was charged more than once,
                            they should contact Ensolanka with sufficient supporting evidence for review.
                        </p>

                        <h4>8.2 Failed Payments</h4>
                        <p>
                            A failed payment does not create a right to paid feature activation unless funds are
                            actually confirmed as received and the corresponding transaction is validated.
                        </p>

                        <h4>8.3 Mistaken Payments</h4>
                        <p>
                            If a user accidentally pays the wrong amount or pays for an unintended item,
                            Ensolanka may review the matter depending on whether the service has already been activated,
                            whether the payment can reasonably be reversed, and whether sufficient evidence is provided.
                        </p>
                    </div>


                    <!-- SECTION 9 -->
                    <div class="refund-section-block" id="refund-section-9">
                        <span class="refund-section-number">09</span>
                        <h2>Refund Request Process</h2>

                        <p>
                            To request review of a payment or refund concern, the user should contact Ensolanka
                            through the official Contact Us page or published support channel and provide:
                        </p>

                        <ul>
                            <li>Full name used on the platform</li>
                            <li>Registered email address</li>
                            <li>Relevant profile or account reference, where available</li>
                            <li>Payment date</li>
                            <li>Payment amount and currency</li>
                            <li>Transaction reference or payment receipt</li>
                            <li>Clear explanation of the issue</li>
                            <li>Supporting screenshots or documents, if relevant</li>
                        </ul>

                        <h4>9.1 Review and Decision</h4>
                        <p>
                            Ensolanka may review the request, verify platform records and transaction status,
                            and determine whether:
                        </p>

                        <ul>
                            <li>The paid feature should be activated,</li>
                            <li>A duplicate or error should be corrected,</li>
                            <li>A refund should be approved,</li>
                            <li>The request should be declined with reasons where appropriate.</li>
                        </ul>

                        <h4>9.2 Refund Method</h4>
                        <p>
                            Where a refund is approved, Ensolanka may process it through the original payment route
                            where reasonably feasible, or through another appropriate method determined during support review.
                        </p>
                    </div>


                    <!-- SECTION 10 -->
                    <div class="refund-section-block" id="refund-section-10">
                        <span class="refund-section-number">10</span>
                        <h2>Guest Salary Payment Flow After Appointment</h2>

                        <p>
                            The Service Partner Featured Profile Fee is separate from the salary-payment process
                            that may apply after a Service Partner is formally selected and appointed for a role
                            involving a Guest.
                        </p>

                        <h4>10.1 Appointment-Based Guest Payables</h4>
                        <p>
                            Once a Guest selects a Service Partner, and the relevant salary, allowances,
                            role terms, and appointment process are approved, Ensolanka may create salary-related
                            payables in the Guest Payment Center.
                        </p>

                        <h4>10.2 Guest Payment Responsibility</h4>
                        <p>
                            The Guest is expected to pay the salary-related amounts and other agreed payables
                            on or before the due date shown in the Guest Payment Center or communicated by Ensolanka.
                        </p>

                        <h4>10.3 Service Partner Salary Release</h4>
                        <p>
                            Unless otherwise documented, salary payment to the Service Partner is generally handled
                            after completion of one month of service and after the relevant Guest-side payment,
                            service status, and payroll checks are completed.
                        </p>

                        <div class="refund-highlight">
                            <strong>Separate payment streams:</strong>
                            The USD 5 Featured Profile Fee is a Service Partner visibility payment.
                            Salary-related payables are Guest-side employment or service-support payments
                            created only after appointment.
                        </div>
                    </div>


                    <!-- SECTION 11 -->
                    <div class="refund-section-block" id="refund-section-11">
                        <span class="refund-section-number">11</span>
                        <h2>Payroll, Deductions, and Net Payout Handling</h2>

                        <p>
                            Where salary-related payments are collected from Guests and handled through Ensolanka’s
                            payment or HR process, the final net payout to a Service Partner may reflect:
                        </p>

                        <ul>
                            <li>Agreed gross salary and allowances,</li>
                            <li>Applicable payment-processing charges,</li>
                            <li>Statutory or legally required employment-related amounts where applicable,</li>
                            <li>Authorized payroll adjustments,</li>
                            <li>Other deductions or additions expressly communicated in the relevant appointment process.</li>
                        </ul>

                        <p>
                            The specific structure of such payments will depend on the role arrangement,
                            appointment documentation, and applicable administrative or legal requirements.
                        </p>
                    </div>


                    <!-- SECTION 12 -->
                    <div class="refund-section-block" id="refund-section-12">
                        <span class="refund-section-number">12</span>
                        <h2>Payment Disputes and Review</h2>

                        <p>
                            Ensolanka may review payment disputes, including issues connected to optional feature payments,
                            failed transactions, duplicate payments, or salary-related guest payables where relevant.
                        </p>

                        <p>
                            Users are expected to communicate payment concerns honestly and promptly.
                            False refund claims, abusive disputes, manipulated screenshots, or misleading transaction
                            representations may result in account review or other action under the Terms & Conditions.
                        </p>

                        <div class="refund-warning">
                            <strong>Please contact support first:</strong>
                            In most payment-related issues, reaching out with complete transaction evidence helps
                            Ensolanka review and resolve the matter more effectively.
                        </div>
                    </div>


                    <!-- SECTION 13 -->
                    <div class="refund-section-block" id="refund-section-13">
                        <span class="refund-section-number">13</span>
                        <h2>Policy Changes and Contact</h2>

                        <h4>13.1 Policy Updates</h4>
                        <p>
                            Ensolanka may update this Refund & Payment Policy from time to time to reflect
                            changes in platform features, prices, payment gateways, refund-review procedures,
                            salary-related workflows, or operational requirements.
                        </p>

                        <h4>13.2 Contact</h4>
                        <p>
                            Questions relating to payments, refunds, transaction concerns, or policy clarification
                            may be submitted through the official Contact Us page.
                        </p>

                        <div class="refund-note-grid">
                            <div class="refund-note-card">
                                <strong>Platform:</strong><br>
                                Hired in Sri Lanka
                            </div>

                            <div class="refund-note-card">
                                <strong>Current Optional Fee:</strong><br>
                                Featured Profile – USD 5
                            </div>

                            <div class="refund-note-card">
                                <strong>Core Signup:</strong><br>
                                Currently free
                            </div>

                            <div class="refund-note-card">
                                <strong>Support Route:</strong><br>
                                Official Contact Us page
                            </div>
                        </div>
                    </div>

                </div>
            </div>

        </div>
    </div>
</section>


<!-- =========================================================
     FINAL CTA
========================================================= -->
<section class="refund-final-cta py-5">
    <div class="container">
        <div class="refund-final-box text-center text-white">
            <span class="refund-badge mb-4">
                <i class="bi bi-stars"></i>
                Transparent Visibility & Payment Guidance
            </span>

            <h2 class="fw-bold mb-3">
                Ready to Build Your Service Partner Profile?
            </h2>

            <p class="lead mb-4">
                Create your profile for free, explore optional featured visibility,
                and move forward with clarity through Hired in Sri Lanka.
            </p>

            <div class="d-flex flex-wrap justify-content-center gap-3">

                {% if request.user.is_authenticated and request.user.service_partner_profile %}
                    <a href="{% url 'service_partner_app:service_partner_payment_center' %}"
                       class="btn btn-warning btn-lg px-4">
                        Open Payment Center
                    </a>
                {% else %}
                    <a href="{% url 'service_partner_app:service_partner_register' %}"
                       class="btn btn-warning btn-lg px-4">
                        Become a Service Partner
                    </a>
                {% endif %}

                <a href="{% url 'service_partner_app:contact_page' %}"
                   class="btn btn-light btn-lg px-4">
                    Contact Us
                </a>

                <a href="{% url 'service_partner_app:faq_page' %}"
                   class="btn btn-outline-light btn-lg px-4">
                    Read FAQ
                </a>

            </div>
        </div>
    </div>
</section>

{% endblock %}