{% extends 'property_manager_app/base_property_manager.html' %}
{% load static %}

{% block title %}Privacy Policy | Home in Sri Lanka Property Care{% endblock %}

{% block content %}

<style>
    /* =========================================================
       PROPERTY CARE PRIVACY POLICY — PREMIUM LEGAL STYLE
    ========================================================= */

    .pm-privacy-page {
        min-height: 100vh;
        background:
            radial-gradient(circle at top left, rgba(251, 191, 36, 0.10), transparent 28%),
            radial-gradient(circle at top right, rgba(15, 118, 110, 0.10), transparent 32%),
            linear-gradient(180deg, #f8fafc 0%, #ecfdf5 40%, #ffffff 100%);
    }

    /* HERO */
    .pm-privacy-hero {
        position: relative;
        overflow: hidden;
        min-height: 580px;
        display: flex;
        align-items: center;
        background:
            linear-gradient(
                100deg,
                rgba(5, 20, 25, 0.97) 0%,
                rgba(8, 48, 44, 0.90) 48%,
                rgba(15, 118, 110, 0.74) 100%
            ),
            url("{% static 'expat_life/images/property_manager_hero.webp' %}") center center / cover no-repeat;
    }

    .pm-privacy-hero::after {
        content: "";
        position: absolute;
        inset: 0;
        background:
            radial-gradient(circle at 15% 25%, rgba(251, 191, 36, 0.20), transparent 30%),
            radial-gradient(circle at 84% 70%, rgba(255, 255, 255, 0.10), transparent 32%);
        pointer-events: none;
    }

    .pm-privacy-hero-content {
        position: relative;
        z-index: 2;
        width: 100%;
        padding: 5rem 0;
        color: #ffffff;
    }

    .pm-privacy-badge {
        display: inline-flex;
        align-items: center;
        gap: 0.5rem;
        padding: 0.56rem 1rem;
        border-radius: 999px;
        background: rgba(255, 255, 255, 0.14);
        border: 1px solid rgba(255, 255, 255, 0.22);
        color: #fef3c7;
        font-size: 0.84rem;
        font-weight: 900;
        text-transform: uppercase;
        letter-spacing: 0.05em;
        margin-bottom: 1rem;
    }

    .pm-privacy-hero h1 {
        font-size: clamp(2.4rem, 5vw, 4.35rem);
        line-height: 1.08;
        letter-spacing: -0.045em;
        font-weight: 950;
        margin-bottom: 1rem;
    }

    .pm-privacy-hero p {
        max-width: 1000px;
        color: rgba(255, 255, 255, 0.88);
        font-size: 1.08rem;
        line-height: 1.85;
        margin-bottom: 1.45rem;
    }

    .pm-privacy-meta {
        display: flex;
        flex-wrap: wrap;
        gap: 0.8rem;
    }

    .pm-privacy-meta-pill {
        display: inline-flex;
        align-items: center;
        gap: 0.45rem;
        border-radius: 999px;
        padding: 0.48rem 0.9rem;
        background: rgba(255, 255, 255, 0.12);
        border: 1px solid rgba(255, 255, 255, 0.18);
        color: rgba(255, 255, 255, 0.92);
        font-weight: 800;
        font-size: 0.84rem;
    }

    /* MAIN */
    .pm-privacy-main {
        padding: 4.5rem 0 5rem;
    }

    .pm-privacy-shell {
        border-radius: 38px;
        background: rgba(255, 255, 255, 0.98);
        border: 1px solid rgba(226, 232, 240, 0.95);
        box-shadow: 0 28px 65px rgba(15, 23, 42, 0.10);
        overflow: hidden;
    }

    .pm-privacy-intro {
        padding: 2rem;
        background:
            radial-gradient(circle at top right, rgba(15, 118, 110, 0.06), transparent 30%),
            linear-gradient(180deg, #ffffff 0%, #f8fafc 100%);
        border-bottom: 1px solid #e2e8f0;
    }

    .pm-privacy-intro h2 {
        color: #0f172a;
        font-weight: 950;
        letter-spacing: -0.03em;
        margin-bottom: 0.65rem;
    }

    .pm-privacy-intro p {
        color: #64748b;
        line-height: 1.82;
        margin-bottom: 0;
    }

    .pm-privacy-grid {
        display: grid;
        grid-template-columns: 300px minmax(0, 1fr);
        gap: 0;
    }

    /* SIDEBAR */
    .pm-privacy-sidebar {
        padding: 1.7rem 1.35rem;
        background: #f8fafc;
        border-right: 1px solid #e2e8f0;
    }

    .pm-privacy-sidebar-card {
        position: sticky;
        top: 110px;
    }

    .pm-privacy-sidebar h5 {
        color: #0f172a;
        font-weight: 950;
        margin-bottom: 1rem;
    }

    .pm-privacy-nav {
        display: grid;
        gap: 0.55rem;
    }

    .pm-privacy-nav a {
        text-decoration: none;
        color: #475569;
        font-weight: 800;
        font-size: 0.93rem;
        line-height: 1.45;
        border-radius: 16px;
        padding: 0.72rem 0.85rem;
        transition: all 0.2s ease;
        background: #ffffff;
        border: 1px solid #e2e8f0;
    }

    .pm-privacy-nav a:hover {
        color: #0f766e;
        border-color: rgba(15, 118, 110, 0.26);
        background: #ecfdf5;
        transform: translateX(2px);
    }

    .pm-privacy-sidebar-note {
        margin-top: 1.25rem;
        border-radius: 22px;
        padding: 1rem;
        background: #fffbeb;
        border: 1px solid #fde68a;
        color: #92400e;
        line-height: 1.65;
        font-size: 0.91rem;
    }

    /* CONTENT */
    .pm-privacy-content {
        padding: 2rem;
    }

    .pm-privacy-section {
        scroll-margin-top: 120px;
        margin-bottom: 2rem;
        border-radius: 28px;
        border: 1px solid #e2e8f0;
        background: #ffffff;
        box-shadow: 0 14px 32px rgba(15, 23, 42, 0.05);
        overflow: hidden;
    }

    .pm-privacy-section-header {
        padding: 1.35rem 1.45rem 1rem;
        border-bottom: 1px solid #e2e8f0;
        background:
            radial-gradient(circle at top right, rgba(15, 118, 110, 0.05), transparent 30%),
            #ffffff;
    }

    .pm-privacy-section-number {
        display: inline-flex;
        align-items: center;
        justify-content: center;
        min-width: 42px;
        height: 42px;
        padding: 0 0.8rem;
        border-radius: 999px;
        background: #0f766e;
        color: #ffffff;
        font-weight: 950;
        font-size: 0.9rem;
        margin-bottom: 0.8rem;
    }

    .pm-privacy-section-header h3 {
        color: #0f172a;
        font-weight: 950;
        letter-spacing: -0.02em;
        margin-bottom: 0;
    }

    .pm-privacy-section-body {
        padding: 1.45rem;
        color: #475569;
        line-height: 1.85;
    }

    .pm-privacy-section-body p:last-child {
        margin-bottom: 0;
    }

    .pm-privacy-section-body strong {
        color: #0f172a;
    }

    .pm-privacy-section-body ul,
    .pm-privacy-section-body ol {
        padding-left: 1.3rem;
        margin-bottom: 1rem;
    }

    .pm-privacy-section-body li {
        margin-bottom: 0.48rem;
    }

    .pm-privacy-highlight {
        border-radius: 22px;
        padding: 1rem 1.1rem;
        margin-top: 1rem;
        margin-bottom: 1rem;
        background: #ecfeff;
        border: 1px solid #a5f3fc;
        color: #0f766e;
        line-height: 1.75;
    }

    .pm-privacy-warning {
        border-radius: 22px;
        padding: 1rem 1.1rem;
        margin-top: 1rem;
        margin-bottom: 1rem;
        background: #fffbeb;
        border: 1px solid #fde68a;
        color: #92400e;
        line-height: 1.75;
    }

    .pm-privacy-data-grid {
        display: grid;
        grid-template-columns: repeat(2, 1fr);
        gap: 1rem;
        margin-top: 1rem;
    }

    .pm-privacy-data-card {
        border-radius: 22px;
        border: 1px solid #e2e8f0;
        background: #f8fafc;
        padding: 1rem 1.05rem;
        height: 100%;
    }

    .pm-privacy-data-card h5 {
        color: #0f172a;
        font-weight: 950;
        margin-bottom: 0.4rem;
    }

    .pm-privacy-data-card p {
        color: #64748b;
        line-height: 1.72;
        margin-bottom: 0;
        font-size: 0.95rem;
    }

    .pm-privacy-contact-card {
        border-radius: 28px;
        border: 1px solid #e2e8f0;
        background:
            radial-gradient(circle at top right, rgba(251, 191, 36, 0.10), transparent 30%),
            linear-gradient(180deg, #ffffff 0%, #f8fafc 100%);
        padding: 1.35rem;
    }

    .pm-privacy-contact-card h5 {
        color: #0f172a;
        font-weight: 950;
        margin-bottom: 0.75rem;
    }

    .pm-privacy-contact-list {
        display: grid;
        gap: 0.55rem;
    }

    .pm-privacy-contact-list div {
        color: #475569;
        line-height: 1.7;
    }

    /* CTA */
    .pm-privacy-bottom-cta {
        margin-top: 2rem;
        border-radius: 34px;
        padding: 2rem;
        color: #ffffff;
        background:
            radial-gradient(circle at top right, rgba(251, 191, 36, 0.18), transparent 30%),
            linear-gradient(135deg, #052e25 0%, #0f766e 60%, #115e59 100%);
        box-shadow: 0 28px 60px rgba(15, 23, 42, 0.18);
    }

    .pm-privacy-bottom-cta h3 {
        font-weight: 950;
        margin-bottom: 0.6rem;
    }

    .pm-privacy-bottom-cta p {
        color: rgba(255, 255, 255, 0.88);
        line-height: 1.8;
        margin-bottom: 1.2rem;
    }

    .pm-privacy-bottom-actions {
        display: flex;
        flex-wrap: wrap;
        gap: 0.8rem;
    }

    .pm-privacy-bottom-actions .btn {
        border-radius: 999px;
        font-weight: 850;
        padding: 0.82rem 1.35rem;
    }

    @media (max-width: 1199.98px) {
        .pm-privacy-grid {
            grid-template-columns: 1fr;
        }

        .pm-privacy-sidebar {
            border-right: 0;
            border-bottom: 1px solid #e2e8f0;
        }

        .pm-privacy-sidebar-card {
            position: static;
        }

        .pm-privacy-nav {
            grid-template-columns: repeat(2, 1fr);
        }
    }

    @media (max-width: 767.98px) {
        .pm-privacy-hero {
            min-height: auto;
        }

        .pm-privacy-hero-content {
            padding: 4rem 0;
        }

        .pm-privacy-shell {
            border-radius: 30px;
        }

        .pm-privacy-intro,
        .pm-privacy-content {
            padding: 1.35rem;
        }

        .pm-privacy-nav {
            grid-template-columns: 1fr;
        }

        .pm-privacy-section-body,
        .pm-privacy-section-header {
            padding-left: 1.1rem;
            padding-right: 1.1rem;
        }

        .pm-privacy-data-grid {
            grid-template-columns: 1fr;
        }

        .pm-privacy-bottom-cta {
            padding: 1.45rem;
            border-radius: 28px;
        }

        .pm-privacy-bottom-actions {
            flex-direction: column;
            align-items: stretch;
        }

        .pm-privacy-bottom-actions .btn {
            width: 100%;
        }
    }
</style>


<section class="pm-privacy-page">

    <!-- =====================================================
         HERO
    ====================================================== -->
    <section class="pm-privacy-hero">
        <div class="container pm-privacy-hero-content">

            <span class="pm-privacy-badge">
                <i class="bi bi-shield-lock-fill"></i>
                Privacy & Data Protection
            </span>

            <h1>
                Privacy Policy
            </h1>

            <p>
                This Privacy Policy explains how Home in Sri Lanka — Property Care may collect,
                use, store, share, and protect personal information, property-related data,
                uploaded documents, service records, payment records, and platform activity associated
                with owners and users of the Property Care service.
            </p>

            <div class="pm-privacy-meta">
                <span class="pm-privacy-meta-pill">
                    <i class="bi bi-house-gear-fill"></i>
                    Property Care Platform
                </span>

                <span class="pm-privacy-meta-pill">
                    <i class="bi bi-building-fill-check"></i>
                    Ensolanka Service Ecosystem
                </span>

                <span class="pm-privacy-meta-pill">
                    <i class="bi bi-person-lock"></i>
                    Personal & Property Data
                </span>
            </div>

        </div>
    </section>


    <!-- =====================================================
         MAIN POLICY CONTENT
    ====================================================== -->
    <section class="pm-privacy-main">
        <div class="container">
            <div class="pm-privacy-shell">

                <!-- Intro -->
                <div class="pm-privacy-intro">
                    <h2>Our Privacy Commitment</h2>

                    <p>
                        Ensolanka respects the privacy of users who interact with the Home in Sri Lanka —
                        Property Care platform. This policy is intended to explain, in a clear way,
                        what data may be collected, why it may be used, how it supports the service process,
                        and what choices or responsibilities users may have.
                    </p>
                </div>


                <div class="pm-privacy-grid">

                    <!-- SIDEBAR -->
                    <aside class="pm-privacy-sidebar">
                        <div class="pm-privacy-sidebar-card">
                            <h5>Policy Contents</h5>

                            <nav class="pm-privacy-nav">
                                <a href="#privacy-1">1. Scope of This Policy</a>
                                <a href="#privacy-2">2. Who We Are</a>
                                <a href="#privacy-3">3. Information We Collect</a>
                                <a href="#privacy-4">4. Profile & Account Data</a>
                                <a href="#privacy-5">5. Property Data</a>
                                <a href="#privacy-6">6. Images & Documents</a>
                                <a href="#privacy-7">7. Service & Estimate Data</a>
                                <a href="#privacy-8">8. Payment-Related Data</a>
                                <a href="#privacy-9">9. Reports & Operational Records</a>
                                <a href="#privacy-10">10. Communications</a>
                                <a href="#privacy-11">11. Connected Profiles</a>
                                <a href="#privacy-12">12. How We Use Data</a>
                                <a href="#privacy-13">13. Data Sharing</a>
                                <a href="#privacy-14">14. Service Providers</a>
                                <a href="#privacy-15">15. Data Retention</a>
                                <a href="#privacy-16">16. Security Measures</a>
                                <a href="#privacy-17">17. Your Choices & Rights</a>
                                <a href="#privacy-18">18. Cookies & Analytics</a>
                                <a href="#privacy-19">19. International Access</a>
                                <a href="#privacy-20">20. Children’s Privacy</a>
                                <a href="#privacy-21">21. Policy Updates</a>
                                <a href="#privacy-22">22. Contact Us</a>
                            </nav>

                            <div class="pm-privacy-sidebar-note">
                                This Privacy Policy should be read together with our Terms & Conditions,
                                Refund & Payment Policy, Disclaimer, and Cookie Policy.
                            </div>
                        </div>
                    </aside>


                    <!-- MAIN CONTENT -->
                    <main class="pm-privacy-content">

                        <!-- 1 -->
                        <section class="pm-privacy-section" id="privacy-1">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">01</span>
                                <h3>Scope of This Policy</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    This Privacy Policy applies to information collected, submitted, generated,
                                    or processed through the Home in Sri Lanka — Property Care platform, including:
                                </p>

                                <ul>
                                    <li>Public website interactions;</li>
                                    <li>Property Care owner registrations;</li>
                                    <li>Profile management pages;</li>
                                    <li>Property creation and review workflows;</li>
                                    <li>Service selection and monthly estimate workflows;</li>
                                    <li>Final care-plan and payment-center processes;</li>
                                    <li>Report-center and service-tracking records;</li>
                                    <li>Connected Rental Owner and Affiliate profile activation where used.</li>
                                </ul>
                            </div>
                        </section>


                        <!-- 2 -->
                        <section class="pm-privacy-section" id="privacy-2">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">02</span>
                                <h3>Who We Are</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    Home in Sri Lanka — Property Care is part of the Ensolanka service ecosystem.
                                    The platform may be operated by <strong>Ensolanka LLC</strong> and/or related operational
                                    entities, including <strong>Ensolanka Holdings (Private) Limited</strong>, depending on the
                                    relevant service, support function, or operating jurisdiction.
                                </p>

                                <p>
                                    References to <strong>“Ensolanka,” “we,” “our,”</strong> and <strong>“us”</strong>
                                    in this Privacy Policy refer to the relevant Ensolanka operating entity responsible
                                    for the service interaction.
                                </p>
                            </div>
                        </section>


                        <!-- 3 -->
                        <section class="pm-privacy-section" id="privacy-3">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">03</span>
                                <h3>Information We May Collect</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    Depending on how you use the platform, we may collect or process several categories of information.
                                </p>

                                <div class="pm-privacy-data-grid">

                                    <div class="pm-privacy-data-card">
                                        <h5>Account Information</h5>
                                        <p>
                                            Username, login-linked user identity, email address, and account status information.
                                        </p>
                                    </div>

                                    <div class="pm-privacy-data-card">
                                        <h5>Owner Profile Information</h5>
                                        <p>
                                            Name, client type, residency status, WhatsApp number, phone number, country, city,
                                            emergency contact details, and profile note.
                                        </p>
                                    </div>

                                    <div class="pm-privacy-data-card">
                                        <h5>Property Information</h5>
                                        <p>
                                            Property name, location, land/building details, property condition,
                                            access details, utility status, and other care-related property data.
                                        </p>
                                    </div>

                                    <div class="pm-privacy-data-card">
                                        <h5>Uploaded Content</h5>
                                        <p>
                                            Profile images, property photographs, land plans, building plans,
                                            utility references, and supporting property documents.
                                        </p>
                                    </div>

                                    <div class="pm-privacy-data-card">
                                        <h5>Service Process Data</h5>
                                        <p>
                                            Service selections, estimate records, staff review notes,
                                            final care plans, included services, exclusions, and start dates.
                                        </p>
                                    </div>

                                    <div class="pm-privacy-data-card">
                                        <h5>Payment & Status Data</h5>
                                        <p>
                                            Payment-center payable items, due/paid statuses, billing-cycle references,
                                            checkout selections, and payment-related notes.
                                        </p>
                                    </div>

                                    <div class="pm-privacy-data-card">
                                        <h5>Reports & Maintenance Records</h5>
                                        <p>
                                            Visit records, inspection reports, visit photos, work orders,
                                            status updates, and owner communication history.
                                        </p>
                                    </div>

                                    <div class="pm-privacy-data-card">
                                        <h5>Communication Data</h5>
                                        <p>
                                            Contact form messages, support requests, instructions,
                                            clarifications, and other service-related correspondence.
                                        </p>
                                    </div>

                                </div>
                            </div>
                        </section>


                        <!-- 4 -->
                        <section class="pm-privacy-section" id="privacy-4">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">04</span>
                                <h3>Profile and Account Data</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    When you create or activate a Property Care owner profile,
                                    we may collect information required to operate the profile and communicate with you.
                                </p>

                                <p>This may include:</p>

                                <ul>
                                    <li>Full name;</li>
                                    <li>Email address;</li>
                                    <li>WhatsApp number;</li>
                                    <li>Phone number;</li>
                                    <li>Client type;</li>
                                    <li>Residency status;</li>
                                    <li>Current country and city;</li>
                                    <li>Emergency contact name and phone number;</li>
                                    <li>Optional short note regarding property care expectations;</li>
                                    <li>Profile image where uploaded.</li>
                                </ul>

                                <div class="pm-privacy-highlight">
                                    You are responsible for keeping your profile information accurate
                                    so we can communicate and coordinate services properly.
                                </div>
                            </div>
                        </section>


                        <!-- 5 -->
                        <section class="pm-privacy-section" id="privacy-5">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">05</span>
                                <h3>Property Data</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    When you add a property, we may collect information needed to understand,
                                    review, and support that property within the Property Care workflow.
                                </p>

                                <p>This may include:</p>

                                <ul>
                                    <li>Property name or label;</li>
                                    <li>Property category and occupancy status;</li>
                                    <li>City, district, address, and Google Maps or reference links;</li>
                                    <li>Land size and land size unit;</li>
                                    <li>Building count, floor area, and storey details;</li>
                                    <li>Bedrooms, bathrooms, kitchens, living rooms, and other room counts;</li>
                                    <li>Property age and current condition;</li>
                                    <li>Boundary wall, gate, garden, and grass-care indicators;</li>
                                    <li>Electricity, water, and internet status;</li>
                                    <li>Key-holding need and emergency access preference;</li>
                                    <li>Owner notes and service-related context.</li>
                                </ul>

                                <p>
                                    This data helps support service selection, estimate generation,
                                    staff review, final care-plan preparation, and future operational reporting.
                                </p>
                            </div>
                        </section>


                        <!-- 6 -->
                        <section class="pm-privacy-section" id="privacy-6">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">06</span>
                                <h3>Images, Plans, and Supporting Documents</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    You may upload images and documents that help us understand the property
                                    and evaluate the care support requested.
                                </p>

                                <p>These may include:</p>

                                <ul>
                                    <li>Property photos;</li>
                                    <li>Profile photos;</li>
                                    <li>Land plans;</li>
                                    <li>Building plans;</li>
                                    <li>Utility or access-related documents;</li>
                                    <li>Other property-supporting files voluntarily submitted by you.</li>
                                </ul>

                                <p>
                                    Uploaded materials may be used for property review, estimate support,
                                    service planning, communication, report preparation, and lawful record maintenance.
                                </p>

                                <div class="pm-privacy-warning">
                                    Please avoid uploading documents or files that are unnecessary,
                                    highly sensitive, unrelated to property care, or not lawfully yours to share.
                                </div>
                            </div>
                        </section>


                        <!-- 7 -->
                        <section class="pm-privacy-section" id="privacy-7">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">07</span>
                                <h3>Service Selection, Estimates, and Final Care Plans</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    The platform may store your selected care services, quantities, frequency preferences,
                                    notes, and related estimate outputs. It may also store staff review decisions and final
                                    care-plan information.
                                </p>

                                <p>This may include:</p>

                                <ul>
                                    <li>Selected maintenance service types;</li>
                                    <li>Estimated quantity or service frequency;</li>
                                    <li>Provisional monthly estimate figures;</li>
                                    <li>Final approved monthly plan values;</li>
                                    <li>Included services and exclusions;</li>
                                    <li>Care-plan start date;</li>
                                    <li>Staff review notes and plan-management notes.</li>
                                </ul>
                            </div>
                        </section>


                        <!-- 8 -->
                        <section class="pm-privacy-section" id="privacy-8">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">08</span>
                                <h3>Payment-Related Data</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    Where the platform displays payment obligations,
                                    we may store payment-center records associated with your account.
                                </p>

                                <p>These may include:</p>

                                <ul>
                                    <li>Payable item title and description;</li>
                                    <li>Amount state and payment status;</li>
                                    <li>Monthly care-plan fee records;</li>
                                    <li>Due dates and effective dates;</li>
                                    <li>Reference codes and internal notes;</li>
                                    <li>Paid-at status where a payment is confirmed;</li>
                                    <li>Checkout selections submitted by the user.</li>
                                </ul>

                                <p>
                                    Where payment gateway integration is used, the payment provider may process
                                    payment credentials directly under its own security and privacy framework.
                                    Ensolanka’s application should not require storing full card credentials locally
                                    unless explicitly designed and lawfully authorized to do so.
                                </p>
                            </div>
                        </section>


                        <!-- 9 -->
                        <section class="pm-privacy-section" id="privacy-9">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">09</span>
                                <h3>Maintenance Reports and Operational Records</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    As the Step 10 reporting features are developed and used,
                                    the system may process owner-visible and internal operational records relating to:
                                </p>

                                <ul>
                                    <li>Scheduled property maintenance visits;</li>
                                    <li>Visit status and completion dates;</li>
                                    <li>Visit summaries and staff notes;</li>
                                    <li>Inspection reports;</li>
                                    <li>Before/after photographs;</li>
                                    <li>Issue evidence images;</li>
                                    <li>Repair work orders;</li>
                                    <li>Work order progress and status updates;</li>
                                    <li>Owner communication records and response notes.</li>
                                </ul>

                                <p>
                                    Some records may be made visible to the property owner,
                                    while others may remain internal for staff coordination, service quality,
                                    or operational accountability.
                                </p>
                            </div>
                        </section>


                        <!-- 10 -->
                        <section class="pm-privacy-section" id="privacy-10">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">10</span>
                                <h3>Communications and Contact Messages</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    If you submit a contact form, support message, service clarification,
                                    or other communication through the platform, we may collect and retain
                                    the information you provide so we can respond and maintain service history.
                                </p>

                                <p>
                                    We may use contact details such as your email address, WhatsApp number,
                                    or phone number to communicate about:
                                </p>

                                <ul>
                                    <li>Account access or registration;</li>
                                    <li>Property review requirements;</li>
                                    <li>Service-selection questions;</li>
                                    <li>Estimate or final care-plan clarifications;</li>
                                    <li>Payment-related updates;</li>
                                    <li>Visit scheduling and reporting;</li>
                                    <li>Important policy or service notices.</li>
                                </ul>
                            </div>
                        </section>


                        <!-- 11 -->
                        <section class="pm-privacy-section" id="privacy-11">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">11</span>
                                <h3>Connected Profile Activation</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    The Property Care dashboard may allow you to activate related Ensolanka service profiles,
                                    such as:
                                </p>

                                <ul>
                                    <li>Rental Owner profile;</li>
                                    <li>Affiliate / Global Ambassador profile.</li>
                                </ul>

                                <p>
                                    Where you choose to activate another profile, certain existing account or profile information
                                    may be reused to create the new profile more efficiently. For example, your name, email,
                                    contact number, or profile image may be copied where applicable and appropriate.
                                </p>

                                <div class="pm-privacy-highlight">
                                    Activated profiles are governed by their own related terms and privacy notices
                                    in addition to this Property Care Privacy Policy.
                                </div>
                            </div>
                        </section>


                        <!-- 12 -->
                        <section class="pm-privacy-section" id="privacy-12">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">12</span>
                                <h3>How We May Use Information</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    We may use information collected through the Property Care platform to:
                                </p>

                                <ul>
                                    <li>Create and manage user accounts and Property Care profiles;</li>
                                    <li>Allow owners to register and manage properties;</li>
                                    <li>Review property submissions and supporting materials;</li>
                                    <li>Provide service-selection functionality;</li>
                                    <li>Generate provisional estimates;</li>
                                    <li>Prepare and manage final care plans;</li>
                                    <li>Create and display payable items in the Payment Center;</li>
                                    <li>Coordinate service activities, visits, and staff operations;</li>
                                    <li>Generate reports, work orders, and communication records;</li>
                                    <li>Respond to support requests and owner inquiries;</li>
                                    <li>Improve platform security, performance, and usability;</li>
                                    <li>Prevent misuse, fraud, or unauthorized activity;</li>
                                    <li>Comply with applicable legal, regulatory, accounting, or operational obligations.</li>
                                </ul>
                            </div>
                        </section>


                        <!-- 13 -->
                        <section class="pm-privacy-section" id="privacy-13">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">13</span>
                                <h3>When Information May Be Shared</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    We do not intend to sell personal information to unrelated advertisers.
                                    However, information may be shared where reasonably necessary for operating
                                    the Property Care service.
                                </p>

                                <p>This may include sharing with:</p>

                                <ul>
                                    <li>Authorized Ensolanka staff and operational teams;</li>
                                    <li>Approved service coordinators or contractors involved in a care activity;</li>
                                    <li>Payment processors or checkout providers where payments are made;</li>
                                    <li>Technology vendors supporting hosting, email, file storage, or security;</li>
                                    <li>Professional advisers where appropriate;</li>
                                    <li>Authorities, regulators, or legal bodies where required by law or valid process.</li>
                                </ul>

                                <div class="pm-privacy-warning">
                                    Any sharing should be limited to what is reasonably necessary for the relevant service,
                                    operational, security, or legal purpose.
                                </div>
                            </div>
                        </section>


                        <!-- 14 -->
                        <section class="pm-privacy-section" id="privacy-14">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">14</span>
                                <h3>Third-Party Service Providers</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    The platform may rely on third-party service providers to help operate certain functions,
                                    such as:
                                </p>

                                <ul>
                                    <li>Web hosting and infrastructure;</li>
                                    <li>Email delivery;</li>
                                    <li>Cloud storage or media handling;</li>
                                    <li>Payment processing;</li>
                                    <li>Security and anti-abuse systems;</li>
                                    <li>Analytics tools where enabled.</li>
                                </ul>

                                <p>
                                    Those providers may process limited information as necessary to perform their functions,
                                    subject to their own terms, systems, and data-handling responsibilities.
                                </p>
                            </div>
                        </section>


                        <!-- 15 -->
                        <section class="pm-privacy-section" id="privacy-15">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">15</span>
                                <h3>Data Retention</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    We may retain information for as long as reasonably necessary to:
                                </p>

                                <ul>
                                    <li>Operate your account and property records;</li>
                                    <li>Provide services and maintain service history;</li>
                                    <li>Complete payment, accounting, and reconciliation tasks;</li>
                                    <li>Handle disputes or support requests;</li>
                                    <li>Maintain operational continuity;</li>
                                    <li>Comply with applicable legal, contractual, tax, or record-keeping obligations.</li>
                                </ul>

                                <p>
                                    Retention periods may vary depending on the type of record and why it is maintained.
                                </p>
                            </div>
                        </section>


                        <!-- 16 -->
                        <section class="pm-privacy-section" id="privacy-16">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">16</span>
                                <h3>Security Measures</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    We aim to use reasonable administrative, technical, and organizational safeguards
                                    to protect information handled through the platform.
                                </p>

                                <p>These safeguards may include:</p>

                                <ul>
                                    <li>Authenticated account access;</li>
                                    <li>Password-based login controls;</li>
                                    <li>Role-based access to staff/admin functions;</li>
                                    <li>Restricted operational dashboards;</li>
                                    <li>Image and document upload validation;</li>
                                    <li>Secure payment-gateway routing where applicable;</li>
                                    <li>Reasonable platform monitoring and data access controls.</li>
                                </ul>

                                <div class="pm-privacy-warning">
                                    No online platform can guarantee absolute security.
                                    Users should also protect their own login credentials and immediately update
                                    passwords if unauthorized access is suspected.
                                </div>
                            </div>
                        </section>


                        <!-- 17 -->
                        <section class="pm-privacy-section" id="privacy-17">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">17</span>
                                <h3>Your Choices and Requests</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    Depending on the service context and applicable law,
                                    you may request support relating to your personal data, such as:
                                </p>

                                <ul>
                                    <li>Correction of inaccurate profile details;</li>
                                    <li>Updating contact information;</li>
                                    <li>Clarification about what information is held;</li>
                                    <li>Review of certain records connected to your account;</li>
                                    <li>Requests relating to account closure or data handling where applicable and feasible.</li>
                                </ul>

                                <p>
                                    Some information may need to be retained for operational, legal, payment, audit,
                                    or dispute-handling reasons even after a request is made.
                                </p>
                            </div>
                        </section>


                        <!-- 18 -->
                        <section class="pm-privacy-section" id="privacy-18">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">18</span>
                                <h3>Cookies, Sessions, and Analytics</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    The platform may use cookies, session data, and similar technologies to:
                                </p>

                                <ul>
                                    <li>Keep users signed in where appropriate;</li>
                                    <li>Maintain form/session functionality;</li>
                                    <li>Improve website navigation and performance;</li>
                                    <li>Support security controls;</li>
                                    <li>Understand broad usage trends where analytics tools are enabled.</li>
                                </ul>

                                <p>
                                    Further details should be presented in the separate
                                    <strong>Cookie Policy</strong> page.
                                </p>
                            </div>
                        </section>


                        <!-- 19 -->
                        <section class="pm-privacy-section" id="privacy-19">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">19</span>
                                <h3>International Access and Cross-Border Use</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    Property Care is particularly relevant to owners who may live outside Sri Lanka.
                                    As a result, user communications, profile access, document review, or service coordination
                                    may involve users, staff, service providers, or technology infrastructure located in different jurisdictions.
                                </p>

                                <p>
                                    Where cross-border handling is involved, Ensolanka aims to process information
                                    in a manner appropriate to the service and applicable privacy obligations.
                                </p>
                            </div>
                        </section>


                        <!-- 20 -->
                        <section class="pm-privacy-section" id="privacy-20">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">20</span>
                                <h3>Children’s Privacy</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    The Property Care platform is intended for adults or authorized representatives
                                    who are capable of managing property-related service requests.
                                </p>

                                <p>
                                    We do not intentionally design this platform for children to independently create
                                    property-care profiles or submit property-service requests.
                                </p>
                            </div>
                        </section>


                        <!-- 21 -->
                        <section class="pm-privacy-section" id="privacy-21">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">21</span>
                                <h3>Updates to This Privacy Policy</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    Ensolanka may revise this Privacy Policy from time to time to reflect:
                                </p>

                                <ul>
                                    <li>New Property Care features;</li>
                                    <li>Changes to reporting, payment, or profile workflows;</li>
                                    <li>Operational improvements;</li>
                                    <li>Legal or regulatory developments;</li>
                                    <li>Security or technical changes;</li>
                                    <li>Updates to connected Ensolanka services.</li>
                                </ul>

                                <p>
                                    The updated version will be published on the relevant website page,
                                    and the effective date may be updated where appropriate.
                                </p>
                            </div>
                        </section>


                        <!-- 22 -->
                        <section class="pm-privacy-section" id="privacy-22">
                            <div class="pm-privacy-section-header">
                                <span class="pm-privacy-section-number">22</span>
                                <h3>Contact Us About Privacy</h3>
                            </div>

                            <div class="pm-privacy-section-body">
                                <p>
                                    For privacy-related questions, requests, or clarifications connected to
                                    Home in Sri Lanka — Property Care, users may contact Ensolanka through the official support channels.
                                </p>

                                <div class="pm-privacy-contact-card">
                                    <h5>Suggested Contact Channels</h5>

                                    <div class="pm-privacy-contact-list">
                                        <div><strong>Email:</strong> info@ensolanka.com</div>
                                        <div><strong>Support:</strong> support@ensolanka.com</div>
                                        <div><strong>USA WhatsApp:</strong> +1 307 218 2541</div>
                                        <div><strong>Asia WhatsApp:</strong> +94 71 697 8355</div>
                                    </div>
                                </div>
                            </div>
                        </section>


                        <!-- Bottom CTA -->
                        <div class="pm-privacy-bottom-cta">
                            <h3>Questions About Your Data?</h3>

                            <p>
                                Contact the Ensolanka Property Care team if you need help understanding
                                how profile details, property data, uploaded documents, estimates, payments,
                                or service records are handled.
                            </p>

                            <div class="pm-privacy-bottom-actions">
                                <a href="{% url 'property_manager_app:contact_property_manager' %}"
                                   class="btn btn-warning">
                                    <i class="bi bi-envelope-fill me-2"></i>
                                    Contact Us
                                </a>

                                <a href="{% url 'property_manager_app:property_care_terms' %}"
                                   class="btn btn-outline-light">
                                    <i class="bi bi-file-earmark-lock-fill me-2"></i>
                                    Terms & Conditions
                                </a>

                                <a href="{% url 'property_manager_app:property_care_faq' %}"
                                   class="btn btn-outline-light">
                                    <i class="bi bi-question-circle-fill me-2"></i>
                                    FAQ
                                </a>
                            </div>
                        </div>

                    </main>

                </div>
            </div>
        </div>
    </section>

</section>

{% endblock %}